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We are looking for an Industry Relations Manager - Quebec to join Lightspeed for
a one-year contract (with the potential to renew), reporting to the Head of
Brand & Communications. As the face and voice of Lightspeed in Quebec’s
restaurant and hospitality community, you’ll build meaningful relationships with
restaurateurs, customers and non-customers alike and ensure their voices are
heard within Lightspeed. You’ll act as a bridge between local businesses, our
product teams, and the provincial government to help shape better outcomes for
Quebec’s hospitality ecosystem. This role is part relationship-builder, part
advocate, part industry leader and all about Quebec hospitality.
What you'll be doing:
-
Build strong, trusted relationships with restaurateurs, chefs, and
hospitality professionals across Quebec whether they use Lightspeed or not,
by:
- Gathering feedback, identifying pain points, and bringing actionable
insights back to our teams based on what Quebec restaurants need most out
of our province’s hospitality industry
- Helping restaurants get the most out of Lightspeed’s tools and ensure
their needs are reflected in our roadmap.
- Enabling Lightspeed to directly support and advocate for the Quebec
hospitality industry and ensuring Lightspeed has access to the “Voice of
the Industry”
- Ensuring that Lightspeed has a broad view of the needs of the restaurant
industry in Quebec, from dishwasher to restaurant owner.
-
Be an active, visible presence in the Montreal and broader Quebec hospitality
scene by:
- Identifying key hospitality industry events, roundtables and panels and
represent Lightspeed, when appropriate.
- Building partnerships with key associations, thought leaders, and
institutions that support restaurateurs.
-
Work regularly with Revenu Québec, the provincial government, and local
regulators to advocate for fair, efficient, and supportive policies for
hospitality businesses.
-
Collaborate with and serve as a customer feedback loop to Lightspeed’s
Product, Marketing and Sales teams to ensure Quebec’s unique context is
considered in the product we build and the decisions we make.
-
Contribute to Lightspeed’s thought leadership in hospitality innovation,
technology, and public policy.
-
Work with the Marketing and PR department to publish insights, host
conversations, and spotlight the incredible work of Quebec’s hospitality
community.
-
Help position Lightspeed as a trusted ally and leader in the local ecosystem.
What you need to bring:
We're looking for a candidate who has experience with the following:
- Deep knowledge of Quebec’s restaurant and hospitality industry
- A network in the Quebec hospitality community
- Confident public speaking skills (bonus if you have experience speaking to
the media).
- Fully bilingual in French and English, and can confidently speak about the
ins and outs of hospitality in both.
- Strong understanding of the local business landscape, including relationships
with government and industry associations
What’s in it for you?
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible hybrid environment (3 days/week in
office);
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy, healthy and (not)
hungry:
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Possibility for transit fees to be covered
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day
To all recruitment agencies: Lightspeed does not accept unsolicited agency
resumes. If we have not directly engaged your company in writing to supply
candidates for a specific vacancy, Lightspeed will not be responsible for any
fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed
to creating an inclusive and barrier-free workplace. Lightspeed welcomes
and encourages applications from people with disabilities. Accommodations
are available on request for candidates taking part in all aspects of
the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role
you love, and we want to offer you a place you’re proud to come to every day.
For a glimpse into our world check out our career page here
[https://www.lightspeedhq.com/careers/].
Lightspeed is building communities through commerce, and we need people from all
backgrounds and lived experiences to do that. We were founded in 2005, in
Montreal’s gay village and our original members were all part of the LGBTQ+
community. The ethos of our business has been about inclusion from the very
beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy,
Lightspeed's one-stop commerce platform helps merchants innovate to simplify,
scale, and provide exceptional customer experiences. Our cloud commerce solution
transforms and unifies online and physical operations, multichannel sales,
expansion to new locations, global payments, financial solutions, and connection
to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York
Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams
across North America, Europe, and Asia Pacific, the company serves retail,
hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy
Statement [https://www.lightspeedhq.com/legal/applicant-privacy-statement/].
