At Medtronic you can begin a life-long career of exploration and innovation,
while helping champion healthcare access and equity for all. You’ll lead with
purpose, breaking down barriers to innovation in a more connected, compassionate
world. A Day in the Life Product Support Rep III - Diabetes This position is an
exciting opportunity to work with Medtronic's Diabetes business. Medtronic has
announced its intention to separate the Diabetes division to promote future
growth and innovation within the business and reallocate investments and
resources across Medtronic, subject to applicable information and consultation
requirements. This separation provides our team with a bold opportunity to
unleash our potential, enabling us to operate with greater speed and agility. As
a separate entity, we anticipate leveraging increased investments to drive
meaningful innovation and enhance our impact on patient care. Responsibilities
may include the following and other duties may be assigned. Responds to customer
product inquiries, issues or malfunctions via telephone or chat sessions.
Communicate effectively in French with stakeholders as part of daily
responsibilities. Troubleshoots customer concerns, issues raised during
training, product use or malfunctioning products, and/or software applications
and recommends corrective action. Interpersonal skills and product knowledge are
critical to responding and troubleshooting to customer inquiries. Documents
customer information, troubleshooting, and/or recurring product issues to
support product quality programs and product development. Responsible for
reporting complaints and Adverse Drug Reactions (ADR) OFFICE SUPPORT CAREER
STREAM: Individual contributors who provide organizational related support or
service (administrative or clerical) for other members within the organization.
The majority of time is spent in the delivery of support services or activities,
typically under supervision. DIFFERENTIATING FACTORS Autonomy: Seasoned
individual contributor who provides assistance and training to lower level
employees. Performs a wide variety of non-routine clerical and administrative
tasks and may support special projects or assignments. Works under limited
supervision. Organizational Impact: Works to deliver day-to-day objectives with
significant impact on achievement of results for the job area Work involves
obtaining or providing information or data requiring some explanation or
interpretation. Work consists of tasks that are typically not routine.
Innovation and Complexity: Makes minor changes in systems and processes to solve
problems or improve effectiveness of job area . Expected to independently
propose solutions to problems for manager review. Communication and Influence:
Communicates typically with internal and external contacts . Obtains and
provides information on matters of moderate importance to the job area.
Leadership and Talent Management: Responsible for providing guidance, coaching
and training to other employees within job area. Required Knowledge and
Experience: Requires broad practical knowledge of operational systems and
practices typically gained through extensive experience and/or education.
Requires minimum of 4 years of relevant experience Desired Knowledge and
Experience: Bilingual French/English (highly desired) Experience in Logistics,
manufacturing, medical devices, telecommunications, technology industries 2
years of experience in medical technology The physical demands described within
the Responsibilities section of this job description are representative of those
that must be met by an employee to successfully perform the essential functions
of this job. Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions. For Office Roles: While
performing the duties of this job, the employee is regularly required to be
independently mobile.The employee is also required to interact with a computer
and communicate with peers and co-workers. Medtronic Canada strives through our
vision to build a culture of inclusiveness through our commitment to employment
equity and diversity. Discrimination is prohibited on any grounds protected
under Canadian Human Rights legislation. Employment applications are encouraged
from all members of our community. Upon request, candidates with disabilities
will be accommodated during the recruitment process. Physical Job Requirements
The above statements are intended to describe the general nature and level of
work being performed by employees assigned to this position, but they are not an
exhaustive list of all the required responsibilities and skills of this
position. Benefits & Compensation Medtronic offers a competitive Salary and
flexible Benefits Package A commitment to our employees lives at the core of our
values. We recognize their contributions. They share in the success they help to
create. We offer a wide range of benefits, resources, and competitive
compensation plans designed to support you at every career and life stage. This
position is eligible for a short-term incentive called the Medtronic Incentive
Plan (MIP). About Medtronic We lead global healthcare technology and boldly
attack the most challenging health problems facing humanity by searching out and
finding solutions. Our Mission — to alleviate pain, restore health, and extend
life — unites a global team of 95,000+ passionate people. We are engineers at
heart— putting ambitious ideas to work to generate real solutions for real
people. From the R&D lab, to the factory floor, to the conference room, every
one of us experiments, creates, builds, improves and solves. We have the talent,
diverse perspectives, and guts to engineer the extraordinary. Learn more about
our business, mission, and our commitment to diversity here We lead global
healthcare technology and boldly attack the most challenging health problems
facing humanity by searching out and finding solutions. Our Mission — to
alleviate pain, restore health, and extend life — unites a global team of
95,000+ passionate people. We are engineers at heart— putting ambitious ideas to
work to generate real solutions for real people. From the R&D lab, to the
factory floor, to the conference room, every one of us experiments, creates,
builds, improves and solves. We have the talent, diverse perspectives, and guts
to engineer the extraordinary. We change lives. Each team member, each day,
helps to improve and redefine how the world treats the most pressing health
conditions, from heart disease to diabetes. Our industry leadership comes from
the passion and ingenuity of our people. That’s who we are. Working alongside
one another, we use science, medicine, and a profound understanding of the human
body to build extraordinary technologies that can transform lives. We build
extraordinary solutions as one team. With one Medtronic Mindset defining how we
work. Speed and decisiveness run through our DNA. Diverse perspectives inspire
our bold answers to any challenge that comes our way. And we deliver results the
right way, breakthrough after patient breakthrough. This life-changing career is
yours to engineer. By bringing your ambitious ideas, unique perspective and
contributions, you will… Build a better future, amplifying your impact on the
causes that matter to you and the world Grow a career reflective of your passion
and abilities Connect to a dynamic and inclusive culture that welcomes the
challenge of life-long learning These commitments set our team apart from the
rest: Experiences that put people first. Respect for people is the hallmark of
our humanity. It fuels our team to positively impact even a single life. And it
means we put our people first at Medtronic as well, creating a culture of
belonging and always pushing to get you the career-building resources you need.
Life-transforming technologies. No matter your role, you contribute to
technologies that transform lives. What we build empowers patients to live life
on their terms. Better outcomes for our world. Here, it’s about more than the
bottom line. Our Mission to improve human welfare drives us. We advance
healthcare, society, and equity with every design, inside and outside our walls.
Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation.
You're shaping the future of healthcare technology and defining the next
generation of breakthroughs in care It is the policy of Medtronic to provide
equal employment opportunity (EEO) to all persons regardless of age, color,
national origin, citizenship status, physical or mental disability, race,
religion, creed, gender, sex, sexual orientation, gender identity and/or
expression, genetic information, marital status, status with regard to public
assistance, veteran status, or any other characteristic protected by federal,
state or local law. In addition, Medtronic will provide reasonable
accommodations for qualified individuals with disabilities. For sales reps and
other patient facing field employees, going into a healthcare setting is
considered an essential function of the job and we expect our employees to
comply with all credentialing requirements at the hospitals or clinics they
support. This employer participates in the federal E-Verify program to confirm
the identity and employment authorization of all newly hired employees. For
further information about the E-Verify program, please click here. For updates
on job applications, please go to the candidate login page and sign in to check
your application status. If you need assistance completing your application
please email AskHR@medtronic.com To request removal of your personal information
from our systems please email RS.HRCompliance@medtronic.com
