Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide. Summary of Position We are seeking a results-oriented Senor Manager, Quality to lead our Quality department and continue to advance our mission of delivering safe, effective, and patient-centered care. This leader will provide strategic direction and oversight for all quality, safety, and clinical governance initiatives. The position will also oversee the necessary certification and accreditation. The Senior Manager, Quality will lead a growing team of professionals responsible for ensuring excellence in clinical quality, patient safety, regulatory compliance, and continuous improvement across all care delivery channels. The Senior Manager, Quality, will partner closely with Operations and leadership to build and sustain a culture of quality and health equity that supports clinicians, patients, members and staff. Essential Duties and Responsibilities Strategic Leadership Develop and execute the clinical quality strategy in alignment with corporate goals, relevant regulatory requirements, and patient safety priorities. Lead the Quality department, providing strategic vision, mentorship, and operational oversight to staff. Serve as the principal advisor to leadership on quality and safety matters, clinical governance, and performance improvement. Clinical Governance and Regulatory Excellence Ensure full compliance with all federal and provincial/territorial healthcare regulations, accreditation standards, and internal policies. Oversee healthcare credentialing, privileging, and quality review committees, ensuring effective governance and accountability. Represent the organization with regulatory bodies and external partners as the senior quality leader. Quality Systems and Performance Establish, monitor, and continually enhance key performance indicators (KPIs) related to clinical quality, patient safety, experience, and equity. Oversee the design and implementation of quality management systems, incident review frameworks, and corrective action processes. Leverage data analytics and insights to drive strategic improvements in care quality and operational efficiency. Continuous Improvement and Innovation Lead enterprise-wide quality improvement initiatives and foster a learning culture focused on excellence and accountability. Advise on regular recurring training and preparation curriculums for staff ahead of re-certifications, internal quality audits, etc. Working with Learning & Development on relevant materials Champion innovation in clinical practice, digital quality tools, and outcome measurement. Health Equity and Clinical Education Embed principles of health equity into quality programs, ensuring meaningful attention to underserved populations, including rural and Indigenous communities. Partner with Medical, Operations and Learning & Development to advise on design of educational programs that strengthen clinician awareness of quality and safety practices. Reporting and Communication Provide clear, data-driven reporting to leadership on performance trends, risks, and strategic recommendations. Translate complex quality information into actionable insights for senior stakeholders and frontline teams. Supervisory Responsibilities Yes Qualifications Expected for Position Education and Credentials Clinical Degree: Bachelor’s degree in Nursing or a related healthcare field is required. An additional Master’s degree in Nursing, Health Administration, Public Health, or a related field (or equivalent combination of education and experience) is preferred. Active registration in good standing with a recognized health profession college or regulatory body. Certification in Quality Improvement, Lean, Six Sigma, or equivalent is strongly preferred as is certification as a Certified Professional in Healthcare Quality. Experience and Expertise 8 - 10 years of progressive experience in healthcare leadership, with at least 5 years in a senior quality or clinical governance role. Proven success leading multi-site or cross-functional quality programs within complex healthcare organizations. In-depth knowledge of healthcare regulations, accreditation processes, and patient safety frameworks. Strong working knowledge of software solutions is preferred example: RL Datix software. Leadership and Skills Exceptional strategic thinking and change management capabilities, with the ability to inspire cross-functional teams. Strong analytical, communication, and stakeholder engagement skills. Adept at balancing regulatory compliance with innovation and continuous improvement. Demonstrated commitment to fostering a culture of inclusion, equity, and patient-centered excellence. Work Environment ☒ Office ☐ Remote ☒ Hybrid (Office & Remote) Travel: >20% Travel percentage reflects an estimate and is subject to change dependent on business needs. Physical Requirements To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy. About Us Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Job Description Acknowledgment This job description is a general overview of the nature and level of work performed by employees with this job designation. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me. Why Join Teladoc Health? Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients. Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health. Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth. Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey. Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible. Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com Our mission is to empower all people everywhere to live their healthiest lives.
