Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Client/Service Responsibilities Create a safe and welcoming environment for residents in the emergency shelter program by building rapport and developing meaningful relationships with clients by active listening, program offerings, access to our services and being a steady presence throughout the agency Maintain a smooth operation of the shelter by providing new and returning residents with an orientation by discussing shelter guidelines and ensuring basic shelter, food and hygiene needs are met Administer SPDAT assessment tool with clients and input data into HIFIS software database Gather information from assessments and client meetings to identify barriers to housing; develop and implement a client care plan outlining goals and steps taken to achieve them Help clients to identify goals, continually monitor and evaluate these goals, and implement discharge plans for clients that have obtained housing Actively work to identify barriers that tenants face and to support tenants to build the skills required to successfully maintain their housing Attend viewings with clients when necessary Help to achieve a positive working relationship between tenants and their housing providers and help establish support plans when possible Present case reports and progress of clients at regularly scheduled team meetings; voice concerns and any recommendations for program development Independently provide ongoing case management with clients, conducting check-ins with clients as seen appropriate Conduct referrals and coordinate with relevant community support engaged in the client’s care plan; assisting the client to identify and obtain resources and supports Develop and facilitate life skills training for adults in such areas as, but not limited to: personal hygiene, housekeeping, banking, budgeting, meal preparation, etc. Continually monitor client well-being by conducting check-ins, providing emotional support, intervening in crisis situations as appropriate, and encouraging clients throughout their journey to obtain housing and improve well-being Advocate on behalf of the client and provide residents with tools that may allow them to do so on their own, assist clients to navigate health, social, and legal fields Assist client to apply for social assistance Conduct outreach with clients that have been housed to ensure ongoing housing stability Aid clients in acquiring affordable housing, coordinate and support their transition from the Centre to permanent housing in the community Complete all reports required by funders, the Salvation Army, and supervising managers Perform other position related duties as required Communication Ensure proper communication among staff members Network with Salvation Army, government, and community service providers to coordinate resources for the benefit of clients and programs Build and maintain relationships with private sector landlords, property managers and building owners to secure and maintain an inventory of appropriate units within Windsor-Essex County Collaborate with community service agencies to establish support plans for the client Administration and Reporting As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to supervisor Perform administrative duties as required, such as maintaining accurate up to date case files and ensuring appropriate documentation is completed on a daily and monthly basis Maintain confidentiality of all client records and privileged agency gathered knowledge Engage in the development of inter-personal relationships that promote dignity and respect for all persons working within the shelter, utilizing program services, volunteers, and staff Engage outside professionals or agencies who may be able to provide assistance, advocate on client's behalf with external parties Build and maintain relationships with private sector landlords, property managers and building owners to secure and maintain an inventory of appropriate units within Windsor-Essex County Present case reports and progress of clients at regularly scheduled team meetings; voice concerns and any recommendations for program development Complete all reports required by funders, the Salvation Army, and supervising managers Support external reporting requests as needed. CRITICAL RELATIONSHIP MANAGEMENT Internal: Direct Supervisor and other management members, staff, and volunteers Conduct regular staff meetings to review operational effectiveness Participate in other staff meetings when relevant External: Clients, funder, community partners, and landlords MANAGERIAL/Technical Leadership RESPONSIBILITY Reports directly to: Residential Program Manager or Designate FINANCIAL AND MATERIALS MANAGEMENT Ensuring to follow Policy and Procedure to provide all donated items (Clothing, food and household supplies) to clients, who need services. WORKING CONDITIONS: This is a permanent, full-time position based on 35 hours per week. The biweekly work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Normal hours of operation are Monday to Friday, 7.5 hours per day, includes half hour unpaid lunch time. Normal location of work is at 355 Church Street, Windsor Ontario N9A 7G9. The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct. education and experience Qualifications: Education, Qualifications and Certifications: Requires completion of a Bachelors or Masters of Social Work degree Currently registered and in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW); and/or intention to register Preference will be given to candidates who possess a Certificate in Adult Education from an accredited post-secondary institution Hold a valid Ontario full Class G Driver’s License and insurance. A current drivers abstract will be required for a liability and risk management perspective Provide an original copy of a Criminal Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment Updated First Aid and CPR certificate, Non-Violent Crisis Intervention training, WHIMS certificate Current medical clearance form Experience and Skilled Knowledge Requirements Minimum of two (2) years of prior related experience, this may include experience in a specialized social services program, working with addictions, developmental services and mental health issues Experience with program design, implementation, and evaluation is preferred A successful candidate in this position will possess traits of initiative, resourcefulness, and flexibility Experience researching, developing and facilitating life skills training for adults Firm understanding of the social service system, including housing, income support programs, physical/mental/social health, addiction, counselling, employment, etc… Firm knowledge of community resources and community organizations Must have background and working awareness of harm reduction, trauma-informed care, suicide intervention, crisis intervention, motivational interviewing An in-depth knowledge of the issues that the homeless population experiences Understanding and support for a Housing First philosophy and issues relating to housing stability for vulnerable population groups Familiarity with the Residential Tenancies Act and other applicable legislation Knowledge of various social issues pertaining to homelessness and its impact on the families served Skills and Capabilities Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility Effective interpersonal skills; ability to manage multiple tasks and meet deadlines; ability to work independently as well as part of a team Strong networking ability to develop healthy partnerships with new and existing groups and organizations Demonstrate an understanding of the psychological and social dynamics of working with individuals who have diverse needs and interests Strong computer software skills: WORD, EXCEL, POWERPOINT Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques in both one-on-one and group settings Creativity/Innovation: Assist in the development of new and unique ways to improve the community-based programming and to create new opportunities Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem Attention to detail, problem solving and analytical skills Compensation: The target hiring range for this position is $26.27 to $26.50 with a maximum of $26.73. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
