LaPrairie Group of Companies is seeking an IT Support Analyst (Tier 1) to join our IT team. As the first point of contact for technical support across the organization, you will be responsible for troubleshooting day-to-day technology issues, supporting our in-house business systems, and contributing to basic cybersecurity practices that help safeguard our systems and data. The ideal candidate will bring strong customer service skills, a willingness to learn, and the ambition to grow into broader IT and business systems responsibilities.
LaPrairie Group of Companies is a family-owned, diverse group of construction companies that have been in business for over 40 years in Western Canada. We are one of Canada’s largest independently owned mobile-crane companies, experts in oilfield trucking, heavy-hauling and picker truck services, specialists in proppant mining and production, and a major road construction and maintenance contractor.
Key Responsibilities:
Technical Support
Act as the first point of contact for IT support requests via phone, email, or ticketing system.
Provide troubleshooting and resolution for hardware, software, and user account issues (Windows, Office 365, Active Directory, mobile devices).
Support end-user devices including laptops, desktops, tablets, and mobile phones.
Perform basic networking troubleshooting (Wi-Fi, VPN, printers, connectivity).
Assist with PC imaging, setup, and deployment for new hires and hardware refreshes.
Contribute to the IT knowledge base by documenting solutions and common issues.
Participate in an on-call support rotation with guidance from senior IT staff.
Provide support for remote offices, including occasional travel (
