CreateTO is shaping Toronto’s future through impactful real estate solutions. A City of Toronto agency, CreateTO works collaboratively with internal stakeholders, external partners and community members to create more livable, sustainable and inclusive communities. CreateTO is here to increase the social, cultural and economic value of our city’s $27-billion real estate portfolio, ensuring positive impacts for residents and a bright future for Toronto. If you’re passionate about contributing to the best use of one of North America’s largest and most valuable real estate portfolios, we’d love to have you on the team.
THE OPPORTUNITY
The Property Manager supports the Director, Property Management, to manage the agency’s real estate assets and lease/license portfolio. The Property Manager is responsible for coordination and delivery of operational and administrative tasks required to support occupancy and revenue targets, operational budget management, as well as tenant issues and relationship management. The Property Manager is directly responsible for managing licensing opportunities within the portfolio, including marketing and negotiations for new agreements and renewals. The Property Manager has one direct report (Assistant Property Manager).
PRINCIPAL FUNCTIONAL RESPONSIBILITIES
Manages License Agreements – multi-year, annual, seasonal and short term, including development of new License Agreement proposals from initial inquiry and screening, through site visits, negotiations (including on rates and terms), to document execution, and occupation; assists in Lease Agreement administration
Maintains strong tenant management and relationships; manages tenant communications and correspondence; and front-line communications, inquiries and new prospective tenants
Ensures tenants comply with the obligations and requirements of their License or Lease Agreements, identifies and acts upon rent arrears and delinquent accounts, and prepares default and termination notices
Provides financial analysis, and budget forecasting and participates in planning to achieve corporate goals.
Works with Finance Team to prepare financial and budget analysis, assumptions, and reports to support annual budgets, quarterly reforecasts and monthly management updates.
Works collaboratively with the Operations Manager and the Property and Operations Coordinator as required to ensure timely delivery of all Landlord obligations
Manages realty tax assessment processes for accuracy for TPLC-managed properties, including reviews and monitors realty tax documents, participates in tenant tax recoveries, provides data for appeals process and for occupancy-vacancy reports, advises MPAC and/or tax consultant(s) on property status and improvements to properties, and monitors and assesses MPAC documents
Analyzes, inputs and manages property specific data for various database tools and reports
Liaise with tenants and senior management regarding building and property improvements
Provides direction to Assistant Property Manager, including with respect to managing rents rolls, rent collections and accounts receivable, issuance of and enforcement of all required notices (including default and termination letters), managing tenant insurance certificates, preparation of revenue budget and quarterly variance and reforecast reports.
Works collaboratively with other agency staff, including members of the Port Lands and Property Management team, on strategic plans to achieve corporate goals
CANDIDATE ATTRIBUTES
RPA or CPM designation required (or in progress)
5-7 years of related previous experience in property management
Strong leadership, relationship development and negotiating skills
Excellent verbal and written communication skills
Excellent assessment, organizational, coordination and time management skills
Goal-oriented, results-focused, solution-based thinker
Ability to maintain strong professional relationships with all levels of management, staff, tenants, and stakeholders to produce positive outcomes
Ability to skillfully manage multiple projects and responsibilities with a high level of initiative, setting own priorities, and producing measurable results while working under minimal supervision
Innovative and operations-minded, with flexible approach to issues, adept at problem solving, and views change as an enjoyable challenge
Ability to manage high-pressure situations calmly, efficiently, and effectively and successfully meet deadlines
Ability to act with integrity and tactfully maintain confidential information
With a highly engaged team, CreateTO scores well above benchmarked organizations in terms of its employees’ passion, commitment, diversity and pride. As part of the organization’s Strategic Plan 2023-2027, “Inspire internal success” was named as one of five priority objectives.
CreateTO wants its team to reflect the city we represent, and we strive to provide an inclusive workplace that promotes and values diversity in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective, all of which are proven to build better companies. Our goal is to create an environment where everyone, from any background, can do their best work and be themselves.
We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. Candidates can request accommodation related to the protected grounds at any stage of the hiring process.
Interested and qualified candidates are required to submit their resume and cover letter by November 28, 2025. This posting is for an existing vacancy. Submissions that don’t include the requirements noted above will not be considered. Only those individuals selected for an interview will be contacted. No agencies at this time please.
For more information on CreateTO, please visit our website at www.createto.ca.
Please note that this is a hybrid working environment.
