Position: Interim Manager, Regional Digital Programs
Status: Temporary Full Time (2 years)
Department: Clinical Systems and Informatics
Posted: Friday November 14, 2025, to Friday, November 21, 2025, closing at 11:59pm EST.
Salary Band: $109,600 - $164,400(salary band placement commensurate with experience)
Reports To: Project Director, Epic Connect
Location: Across all sites
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission: A New Kind of Health Care for a Healthier Community
Our Values: Compassion, Excellence, Courage
Our Goals: Quality, Access, Sustainability
Our Enablers: People, Education, Innovation, Research
When we set out to build our vision and future, we connect with our community - patients, families, visitors, physicians, staff, and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an interconnected system of care organized around patients - inside and outside the hospital.
At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety, we would like you to join Team THP!
Position Overview
The Local Delivery Group (LDG) is a collaborative network of hospitals and healthcare partners within a defined region, established to drive the implementation and optimization of digital health solutions that improve patient care, streamline workflows, and enhance system integration. LDG Digital refers to the suite of digital programs, platforms, and initiatives managed by the LDG, focusing on technologies such as eReferral and Central Intake to facilitate efficient, secure, and patient-centred access to health services across member organizations.
As the lead organization for the Central South LDG, Trillium Health Partners plays a pivotal role in coordinating regional digital efforts, setting strategic direction, and supporting the deployment and adoption of innovative digital health solutions. THP is responsible for championing best practices, ensuring alignment with provincial and regional priorities, and fostering collaboration among LDG members to advance digital transformation and improve health outcomes throughout the region.
The Manager, Regional Digital Programs is responsible for the day-to-day management of the Digital Local Delivery Group (LDG). Reporting to and working with the Project Director, the Manager will lead a team of project resources to execute on digital health solutions. Primary responsibilities include managing and coordinating resources and processes and coordinating consistent support of project-based activities, deliverables and reporting
Key Responsibilities
In collaboration with the Project Director, lead the design, implementation, and ongoing optimization of digital LDG initiatives, with a primary focus on eReferral and Central Intake solutions.
Work collaboratively with all hospitals in the Central South Local Delivery Group (Central South LDG), including Halton Healthcare, William Osler, and Mackenzie Health, to advance digital initiatives. Additionally, interact and coordinate with all hospitals across the broader Central Region to ensure regional alignment and integration of digital health projects.
Collaborate closely with the Central South Clinical LDG Lead and other clinicians across all hospitals in the Central South LDG and broader region, facilitating effective communication, supporting issue resolution, and driving change management efforts to ensure successful implementation and adoption of digital initiatives.
Oversee the integration of eReferral and Central Intake systems with existing digital health platforms, ensuring seamless data flow, user experience, and interoperability across the LDG digital ecosystem.
Coordinate the development and deployment of digital workflows for Central Intake, optimizing efficiency, equity, and patient-centered access.
Manage digital transformation projects including upgrades, enhancements, and expansions to the LDG projects, ensuring alignment with regional strategy and stakeholder needs.
Monitor and analyze system data and digital metrics for eReferral and Central Intake, regularly reporting on adoption, performance, and process improvements to leadership and partners.
Develop and maintain digital training resources and technical support structures for clinical, administrative, and external users of LDG digital systems.
Lead digital stakeholder engagement, gathering feedback from users to inform system enhancements and foster a culture of innovation and continuous improvement within LDG digital operations.
Ensure all digital projects comply with privacy, security, and data governance standards, particularly with respect to health information exchanged via eReferral and Central Intake.
Manage digital project budgets, resource allocations, and vendor relationships specific to eReferral and Central Intake solutions.
Champion digital literacy and adoption among team members and stakeholders, acting as a subject matter expert in digital health technologies related to LDG operations.
Proactively identify emerging digital trends, tools, or risks, and recommend strategies for the LDG program to remain at the forefront of digital healthcare innovation.
Coordinate and participate in user acceptance testing and quality assurance planning for any new digital features or system integrations related to eReferral and Central Intake.
Collaborate with IT, clinical, and administrative teams to troubleshoot, resolve, and document technical issues impacting digital LDG workflows.
Oversee the collection, analysis, and reporting of digital performance indicators to drive evidence-based improvements in LDG’s digital service delivery.
Facilitate knowledge exchange with peer organizations, sharing LDG digital successes and lessons learned, and adopting recognized leading practices in digital health.
Prepare briefings, updates, and reports to present to executive leadership, the board, LDG members, and external stakeholders.
Leverage business acumen and writing skills to produce high-quality documents for diverse audiences including executives, clinicians, administrators, and LDG stakeholders.
Qualifications
Strong organizational and project management skills.
Minimum of 2 years of experience in managing mid to large sized projects of increasing complexity.
University degree and/or College diploma with related experience in Computer Science, Management, Clinical/Health Informatics or related field.
Experience with Epic application architecture and applications configuration
Experience with external partner relationships and contract understanding
Solid understanding of all business practices within a large acute care and academic hospital is a definite asset.
Experience in facilitating change, including collaboration with a variety of stakeholders at all levels of the organization.
Good presentation skills with solid communication capabilities and practices, both oral and written.
Ability to align and leverage business and technology perspectives.
Results oriented with the ability to prioritize and deliver against key priorities.
Demonstrated ability to build relationships, work collaboratively and resolve problems with people at all levels in the organization, across lines of business and with third party vendors; experience interacting with senior members of the organization.
In-depth knowledge of PMIs project management (PMBOK) methodology and experience in developing business cases, project charters, executive summary reports, and statement of work (scope definition) documents.
Excellent skills in Microsoft Office and Proficiency in MS-Project, MS-Word, MS-Excel, MS-PowerPoint and Acrobat are required.
Demonstrated management in a complex environment with effective interpersonal and negotiations skills including outstanding written and verbal communications skills.
Ability to work under pressure and tight timelines.
Familiarity with public-sector procurement and exposure to health informatics an asset.
Note to applicants
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
Trillium Health Partners is identified under the French Language Services Act.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values of compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care, or visits the hospital.
