Customer Support Representative (Remote)
Compensation: $13–$17 CAD per hour
Location: Remote
Hours: Part-Time or Full-Time (Flexible)
About Us
Maverick Games is a regulated Canadian online casino and sportsbook, licensed in Ontario. We operate in a highly compliant, fast-moving environment and deliver a player-first gaming experience. Our team is growing, and we’re looking for dependable, detail-oriented people to join our support operations.
We operate in the EST timezone, and the role is fully remote.
About the Role
We’re hiring a Customer Support Representative who can support our players, resolve issues quickly, and communicate clearly in English. This role is ideal for someone who is responsible, organized, and comfortable working in a compliance-focused environment.
Both part-time and full-time applicants are welcome.
What You’ll Do
Provide prompt, friendly player support via chat and email
Manage and resolve support tickets through Jira Service Desk
Troubleshoot account, payment, and technical issues
Escalate cases when needed while maintaining ownership and follow-through
Interpret policies accurately and offer clear solutions
Work with internal teams (payments, product, operations) to resolve cases
Maintain accurate documentation and follow established workflows
Contribute to a safe, fair, and positive gaming experience for all players
What We’re Looking For
Previous Customer Support experience (required)
Strong written and spoken English
Excellent problem-solving skills and ability to stay calm under pressure
High attention to detail and strong judgment
Ability to learn quickly and follow structured processes
Reliable internet connection and professional communication
Ability to work in or partially overlap with EST hours
Nice to Have
Experience working in regulated industries (igaming, fintech, etc.)
Familiarity with Jira Service Desk
AML/KYC experience or exposure to compliance workflows
Experience with payments, chargebacks, or identity verification processes
Compensation & Hours
$13–$17 CAD per hour, depending on experience
Part-time or full-time options
Flexible scheduling, with some EST overlap required
How to Apply
Please submit your resume along with:
A brief summary of your customer support experience
Your weekly availability (hours per week)
Your expected hourly rate
Your earliest potential start date
