At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us! We are looking for a Centralized Warranty Administrator to join our fast-paced, energetic company working from any of our locations.
This is a fantastic opportunity be a part of the future of agriculture by supporting the Service Department’s operations. In this role you will administer the warranty claim process and provide consultation and training to Service and Parts Departments on warranty matters. You will deliver quality work in one of Canada’s top John Deere dealer organizations through positive interactions in a friendly and collaborative environment that encourages learning and growth.
Responsibilities:
Process John Deere (JD)and Shortline manufacturer warranty claims and letters and reporting
Provide consultation and training to service/parts departments on all warranty matters including new hire onboarding
Provide quotes for the sales team and back up for Service Writers as needed
Assist with customer/internal repair order processing and customer database maintenance
Work with locations to ensure warranty claims are maximized for return
Maintain tracking spreadsheet and follow up on claims as needed
Work with Corporate Warranty Administrator to monitor Product Improvement Programs for JD and Shortline manufacturers
Regular communication with management on warranty status
Maintain positive customer/co-worker relationships
Requirements
4+ years experience with Service Department operations
Understands service software, JD and Shortline warranty systems
Experience with computer operating systems including Service Delivery, Equip, Excel, Word, and PowerPoint
General understanding of mechanical terms preferred
Experience creating, analyzing and interpreting internal reports
Strong attention to detail
Ability to read, write, and speak effectively with customers/employees
Basic knowledge of accounting practices
Ability to work flexible hours, varying shifts, weekends, and holidays if needed
Ability to travel to dealership locations as needed (valid driver’s license)
CONNECT with us today!
Whether you're new to this field or experienced in other related fields, we offer continued education and training to help you thrive and expand your knowledge! Our 18 locations across Saskatchewan and Manitoba offer endless opportunities for you to GROW.
You’ll receive competitive wages, comprehensive benefits/pension, and future career opportunities in Parts, Sales, Service, and more. Contribute your strengths to a purpose-driven organization when you EVOLVE your career with Pattison Agriculture!
**Apply early as recruitment for this position is ongoing and may be filled prior to the closing date. Candidates must be legally intitled to work in Canada.
We would like to thank all who apply; however, only those candidates selected for an interview will be contacted.
