MINIMUM QUALIFICATIONS:
- Bachelor's degree in Business, Economics, Statistics, Finance, or another
field that uses quantitative analysis, or equivalent practical experience.
- 6 years of experience in a management consulting, corporate strategy,
business operations or business planning function.
PREFERRED QUALIFICATIONS:
- Experience leading teams in strategic operations, project or program
management, or creating operational processes.
- Experience with customer support, synthesizing insights, and recommending
actions from data.
- Knowledge of enterprise business and cloud technologies, products and market
landscape.
- Ability to effectively communicate and influence stakeholders, often
cross-functionally, at all levels of management.
- Distinctive analytical or problem-solving skills.
ABOUT THE JOB:
The Cloud Support Offers team is responsible for the comprehensive management of
Google Cloud’s Support Offerings portfolio, integration of acquired support
offerings and customers, and ensuring that all Cloud customers are enabled with
the right, support offering to be successful. This function is integral to our
Cloud Support strategy and business generation. This particular opportunity will
play a critical role in helping drive customer support strategy and execution
and focus on delivering thought leadership, operational excellence, and
executive level narratives to help advance Cloud’s missions.
In this role, you will take on challenging, often ambiguous problems, applying
sound business judgment and effectively communicating issues to audiences that
include executives and Google leadership. You will fully immerse yourself in
data collection, draw insights from analysis, and then zoom out to develop
compelling, synthesized recommendations.
Google Cloud accelerates every organization’s ability to digitally transform its
business and industry. We deliver enterprise-grade solutions that leverage
Google’s cutting-edge technology, and tools that help developers build more
sustainably. Customers in more than 200 countries and territories turn to Google
Cloud as their trusted partner to enable growth and solve their most critical
business problems.
RESPONSIBILITIES:
- Identify and solve strategic and operational problems to enable our Cloud
Support Offerings portfolio. Identify and complete key analysis to generate
executive-level insights and recommendations.
- Create clear, simple, and persuasive narratives to inform and influence
higher level executives.
- Drive prioritization of initiatives that enhance Google Cloud Support and the
customer experience.
- Identify opportunities for the business to increase effectiveness and
efficiency in a cross-functional organization.
