Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. We are seeking a highly motivated and meticulous Business Analyst to join our team. The ideal candidate will have a strong analytical background and the ability to translate business needs into actionable insights. As a Business Analyst, you will work closely with collaborators to identify business requirements, analyze data, and provide recommendations to improve processes and drive business growth. The successful candidate requires strong modeling skills to effectively forecast, plan, and optimize workforce resources. Position Responsibilities: Use time series and regression analysis to predict mortgage origination volumes and identify key drivers such as seasonality, marketing campaigns, and industry trends. Develop headcount models based on demand forecasts, productivity ratios, and service-level targets, incorporating shrinkage factors like breaks, training, and absenteeism. Simulate business conditions (e.g., volume spikes, policy changes) and design optimal shift patterns aligned with demand curves and intraday workload distribution. Analyze resource trends and workload patterns; create dashboards and reports to support strategic decision-making. Gather and document business requirements, assist in strategy development, and support project management for timely delivery. Monitor and evaluate business processes, recommending enhancements to improve efficiency and service levels Shrinkage modeling accounting for non-productive time (eg breaks, training, absenteeism) Required Qualifications: University degree in business administration, Science in Statistics, Finance, Economics, Industrial Engineering or a related field. Knowledge of AI-driven tools and techniques, including their application in process optimization, data analysis, and decision support Strong analytical and problem-solving skills. Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau). Skilled in communication, storytelling, and delivering engaging presentations to senior leadership Ability to work independently and as part of a team. Thorough with exceptional organizational skills. Preferred Qualifications: CBAP (Certified Business Analysis Professional); PMI-PBA (Professional in Business Analysis); Agile or Scrum certifications; Power BI certification Experience in banking specific to Mortgage Industry is an asset Advanced Knowledge of Power BI, Excel, Salesforce, Workforce management platform Experienced in straight-through processing (STP) and automation of operational workflows When you join our team: We’ll empower you to learn and grow the career you want We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words As part of our global team, we’ll support you in shaping the future you want to see About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Waterloo, Ontario Working Arrangement Hybrid Salary range is expected to be between $68,775.00 CAD - $114,625.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
