Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact.
POSITION SUMMARY
The Account Specialist manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.
RESPONSIBILITIES
Contributes to the development of sales forecasts and targets.
Assists with managing inventories, orders, and related transactions for assigned customers and territories.
Maintains knowledge of all contractual and regulatory requirements of the customers.
Verifies and posts details of business transactions to spreadsheets and databases.
Investigates and resolves customer complaints and/or issues in an urgent manner.
Reconciles report discrepancies and problems.
Inputs customer and sales data into processing system according to company procedures.
Reviews, balances, interprets, and corrects computer reports and submits to management upon request.
Assists customers and other staff by answering questions related to accounts, procedures, and services.
Monitor inventories in yards and responsible for Alliance customers as assigned.
Provides input to the planning department to ensure that appropriate finished goods inventory levels are maintained and that replenishments are scheduled in order to meet the requirements of our customers.
Reviews all quotes and orders to ensure accuracy and timely submission.
Monitors transactions to ensure compliance with both company and industry procedures and regulations.
Ensures all proper paperwork is filed in customer folders to meet department policy.
Participates in the preparation and submission of RFQ’s, RFP’s, other formal quotations, and bids as requested by the customers.
May need to be available to work additional hours and/or weekends to provide required customer storm response coverage, as appropriate.
Participates and contributes to company safety program.
Performs other related duties as assigned.
QUALIFICATIONS
Education: College diploma or a combination of education and experience. Business degree, an asset.
Years of experience: Minimum 5 years of related experience.
Languages: Proficiency in English, spoken and written. French, spoken and written (an asset).
CORE COMPETENCIES
Advance proficiency in Microsoft Suite
Strong organizational skills, proactive attitude with exceptional attention to detail
Capability to multi-task and work under pressure of deadlines
Ability to work in a team environment and interface interdepartmentally
Demonstrated ability to review RFP’s and to identify business issues
Ability to make sound decisions with minimum supervision and delegates effectively
Ability to build strong working relationships and have an excellent customer service record
Experience servicing utility customers like Hydro Quebec and Bell Canada preferred
Experience servicing Quebec and Atlantic Canada customers preferred
Wood pole Industry experience preferred
Industrial wood Industry experience preferred
SAP experience preferred
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As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including:
Extended health and dental coverage
Life insurance and accidental death & dismemberment (AD&D)
Short-Term and Long-Term disability coverage
Competitive compensation
Annual Profit Share Program
Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)
Company Share Purchase Program with 25% Company contribution match
Career advancement opportunities
Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.
