Position Overview
The Course Materials Campus Lead - Canada is an administrator for a single
in-store course materials department operations, including support of team
member activities within the department and providing hands-on technical and
functional guidance to aid in accomplishing financial and marketing objectives.
Collects, edits, and oversees course materials orders to ensure accurate and
timely availability of course materials. Interfaces regularly with faculty,
students, and publishers to handle issues related to adoptions, selection, and
buyback.
Demonstrates intermediate to strong knowledge of Follett systems and strategies
(including Program, Academic Tools, System Integrations, etc.), the industry,
and the competitive landscape to execute initiatives. Shows an understanding of
how to drive profitable sales and control expenses. Effectively executes company
programs and initiatives as directed by the Course Materials Operations and
Retail Sales teams. Ensures compliance with company policies and procedures.
Partners with various support teams to escalate issues and concerns for
treatment and resolution.
Consistently demonstrates the Follett Values: One Team, Innovate & Create, Put
People First, Do What's Right, Own The Results, Stand for Inclusion. Demonstrate
proficiency in Follett Strategic Core Competencies - Thought, Results, People,
and Self. Maintain availability that meets business needs.
Responsibilities
- Supports the course materials department team members, including assigning
and evaluating their work based on direction and strategy provided by CM or
business operations, as well as participating in team member (seasonal
mainly) interviewing, hiring, and training new team members.
- Collaborates on setting staffing level expectations to support business
needs. Develops staff and works to identify key talent to support the talent
pipeline. Limited team members' supervision may be necessary seasonally. In
partnership with the store manager, plans course materials department work
calendar, and enforces policies related to specific tasks and activities.
- Partners to create and maintain a Hassle-Free customer service culture
focused on solutions-based selling and an exceptional customer experience.
Assists customers and provides guidance to department team members around
course materials buying decisions (new, used, rental, and digital). In
partnership with the store manager, oversees the special-order functions.
Resolves customer (faculty, staff, and students) concerns regarding service
or product.
- In partnership with store/course materials leadership, presents, interacts,
and influences faculty, department chair(s), Dean, and/or administration on
course materials issues, ensuring resolution for escalated issues, including
input for strategy and goal development for the department and/or store.
- Collaborates with store/course materials leadership, as appropriate, to
analyze buyback trends, enrollment figures, adoption forms, and other
information to determine order quantities and manage the disposition of text
and ensure effective inventory management. Collects, oversees input, makes
recommendations for store/course materials leadership approval, and responds
to inquiries regarding course material data for orders, inventory, and market
share, and makes recommendations to drive competitive position. In
partnership with the store manager (or CM Market teams), creates a strategy
to coordinate and create business improvements to increase sell-thru and
market share. Monitors quantities and book condition during buyback and
rental check-in to ensure saleable criteria.
- Sources course materials from students, wholesalers, distributors, and
publishers. Reaches out to publishers, faculty, and Follett partners to
ensure customers are provided with a full range of course material options.
Responds to inquiries regarding orders and inventory levels. All are based on
direction and strategy from store/course materials leadership teams.
- May stock course materials on shelves, pull merchandise for return and verify
shipments against packing lists. May prepare merchandise for shipping to
customers or publishers. Oversees invoicing, packing and shipping, and
ensuring accuracy and timeliness. All are based on direction and strategy
from CM Market Management teams.
- Collects course materials information from school faculty and administration.
In partnership with the store manager, calculates the quantities of course
materials needed for the school term. Edits adoptions from faculty to ensure
accuracy and follows up as necessary on missing/late adoptions. Enters course
materials information into a computer to analyze inventory and purchasing
purposes. Coordinates sales promotion activities, develops and implements
advertising strategies, and prepares textbooks and non-related products for
merchandise display.
- Performs other related duties as assigned.
Qualifications
- Must be bilingual in both French and English.
- Associate's Degree or equivalent.
- 3-5 years of previous textbook experience handling progressively more complex
functions desired, including 1-3 years of retail supervisory experience.
- Computer literacy.
- Strong communication skills (verbal and written).
- Previous supervisory/management experience in the book or retail industry is
desired.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Able to consistently walk and stand; able to lift 25-50 pounds; ability to
move merchandise using proper equipment.
- General Computer Skills.
- Travel: Minimal - less than 10%.
