Overview
Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.
Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.
Job Details
The Field Representative is responsible for supporting the Terminal Manager in the efficient, safe, and
profitable delivery of service to our customers in an assigned designated region. The Field
Supervisor is accountable for overseeing the integration of new and supervision of existing
loaders/technicians to ensure work performance aligns with Trimac safety and operational
excellence and standards.
This role reports to the Terminal Manager and interacts with Drivers, Dispatchers, Service Centers,
and internal departments including management, safety, human resources, and key contacts with
local customers.
Who You Are
Able to build relationships with Customers and Loaders/Technicians
Able to deal with problems and manage conflict
Deal with difficult situations and conversations
Excellent interpersonal and strong communication skills
Able to lead and manage people including coaching and teaching
Exceptional customer service skills
Ability to champion change
Technologically competent
Knowledgeable of HSSE policies and Government regulations (NSC, TDG, Dangerous Goods, etc.) are followed by Drivers
Responsibilities
Building and maintaining relationships with Customers and Drivers and Loaders/Technicians
Conducting regular site visits with Customers and Drivers
Identifying new business opportunities with existing Customers
Ensuring site-specific orientation, Safe Work Permits are current and compliant for existing Customers and communicated to Drivers and loaders/technicians
Setting up site-specific orientation with new Drivers and Loaders/Technicians
Attending ongoing Customer and operations meetings including safety
Conducting Field Level Risk Assessments, Job Task Observations and communicating results
Troubleshooting issues regarding service deviations and direct Customer concerns as they arise with both Drivers and Operations
As required, process completed signed tickets (Bill of Ladings BOL)
Reviewing, assessing, and approving performance, and requirements of new Loaders/Technicians post orientation
Liaise with Terminal Manager in the hiring, performance, and termination process for Loaders/Technicians
Managing general day-to-day operations
Providing accurate information on resource and equipment needs
Assisting and supporting Company Dispatch
Assisting Terminal Manager with issues pertaining to Team’s performance, attendance and discipline
Ensuring all safe work practices are being monitored and implemented
Coordinating Drug & Alcohol processes including pre-hire and post-incident
Responding, conducting, and investigating incidents in collaboration with Terminal Manager and HSSE
Being accountable for the supply and distribution of appropriate PPE
Participating in safety lanes in coordination with HSSE
Following up with Loaders/Technicians on all required and ongoing compliance Documentation
Champion, train, assist and troubleshoot the utilization of Company-specific technology
On-Call per schedule
Being flexible and adaptable to complete site-specific duties and tasks as required
Qualifications
High School Diploma or equivalent required
Minimum 3 years of relevant work experience
Benefits
We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:
Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
Paid vacation, sick time, and company holidays
Paid time off for volunteer activities to help give back to our communities
Pension Plan
Tuition Reimbursement Program to achieve your educational goals
Continuous learning and career development
Safety Commitments
We make safety a part of every decision
We make safety personal
We have the courage to intervene
