Client Care Representative

Handyman Connection of Victoria • Esquimalt • 3d ago

Benefits: Company parties Dental insurance Free food & snacks Free uniforms Health insurance Opportunity for advancement Training & development Vision insurance Wellness resources Handyman Connection of Victoria is a locally owned, family-run home improvement company with a long-standing reputation for exceptional customer service and quality workmanship. Our office is fast-paced, collaborative, and supportive — and we are looking for a Client Care Representative who excels at keeping clients, craftsmen, and schedules running smoothly. We’re seeking a confident, experienced customer service professional who can make sound decisions independently when required. If you’re someone who takes initiative, handles challenges with maturity, and thrives in a role where every day is different, we’d love to meet you.

What We Offer $23.00–$25.00/hour starting wage (depending on experience) Monday–Friday, traditional business hours Small, professional office with a family-friendly atmosphere Comprehensive training and ongoing support Benefits after the probationary period Business-casual environment Key Responsibilities Deliver exceptional, friendly customer service Independently manage day-to-day office operations and make reasonable decisions when supervisors are unavailable Coordinate schedules, manage job tracking, and support staff and customers Handle billing, follow-ups, communication, and project coordination Manage multiple priorities in a fast-paced setting See small projects through from intake to completion Qualifications 3–5 years experience in customer service, office administration, or call-centre environments (required) Strong verbal and written communication skills Confident with Microsoft Outlook, Excel, Word, and CRM systems Positive, professional, people-oriented personality Strong independent judgment, ability to resolve issues without escalation Experience in home improvement or trades (asset, not required) If you’re looking for a long-term role with a great local team, apply today and join us at Handyman Connection of Victoria.