RAC WA is seeking an experienced Program Manager to oversee our Digital Member Experience Program, where we are improving our Digital Experiences for members and migrating our website platform from Sitecore to Contentful. In this role you will make a direct impact on our members and their experience working across multiple teams from software engineers to user experience SMEs to ensure we are delivering value. This will be a 12–24-month max-term contract to start with a view to extend. What will you be doing? Leading the Digital Experience Program : Oversee workstreams focused on improving experiences for our members as we replatform our website from Sitecore to Contentful and build new ways to interact with our members. Developing Program Plans: Create high-level plans, budgets, and resource schedules to inform business cases and deliver programs effectively. Managing Stakeholders: Engage with GMs, Senior Management, and external stakeholders to align delivery approaches and influence business behaviours. Overseeing Teams: Guide and mentor a small team of Stream Leads, ensuring alignment and commitment across workstreams. Identifying Dependencies: Collaborate with relevant departments to resolve dependencies and ensure smooth program execution. Managing Risks and Reporting: Track and escalate risks, issues, and dependencies while providing detailed reports to Sponsors and Steering Committees. Driving Continuous Improvement: Conduct lessons learned and program health checks to ensure alignment with business strategy and project management methodologies. What are we looking for in you? Proven Program Delivery Expertise: Extensive experience in managing complex programs, with a focus on governance and risk highly desirable. IT Program Knowledge: Extensive experience leading cross functional teams, and end-to-end delivery of complex large-scale programs. Experience across a large scale and or Digital transformation program would be highly regarded. Exceptional Leadership Skills: Strong ability to guide teams, influence stakeholders, and manage conflicts effectively. Project Management Expertise: Exceptional project management leadership capabilities, demonstrating high levels of agility with regard to the management of competing demands and multiple streams of work, and the adaptation to changing environments and expectations. Strategic Thinking: Ability to simplify complex deliverables and align them with business strategies. Stakeholder Management: Proven success in engaging and collaborating with diverse stakeholders at all levels. Highly Organised and Detail-Oriented: Strong ability to prioritise, manage competing demands, and deliver accurate outcomes under tight deadlines. What can we offer you? Impactful Projects: Contribute to high-impact projects or products that directly enhance RACWA's services to its members and the community. Growth Mindset Culture & focus on Career Development: Join a team that values personal development and enables continuous learning opportunities, certifications, and career progression within a supportive and growth-focused environment. Work-Life Balance: Benefit from flexible and hybrid working arrangements, including temporary remote work options and a focus on work-life balance. Diverse and Inclusive Workplace: Be part of an organisation that embraces diversity and inclusion, ensuring a welcoming environment for all employees. Employee Wellbeing: Take advantage of a strong focus on employee wellbeing, including mental health support, wellness programs, and fitness incentives. Community and Social Responsibility: Engage in meaningful community and social responsibility initiatives that align with RACWA's values and mission. About RAC RAC WA is a member-focused organisation dedicated to serving the Western Australian community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians. RAC values inclusivity, diversity, and flexibility in the workplace. As an Equal Opportunity Employer, we welcome everyone. For assistance during the application process, contact jason.crooks@rac.com.au. RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA. RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds. For any assistance please contact recruitment@rac.com.au
