JOB SUMMARY
Reporting to the Pharmacy Manager, this role combines operational support with leadership responsibilities to ensure efficient and compliant pharmacy operations. In addition to assisting pharmacists with prescription processing, medication preparation, and inventory management, the position leads day to day activities by coordinating staff schedules, supporting onboarding and training, and guiding team performance. The role fosters collaboration across internal and external stakeholders, drives quality assurance initiatives, and ensures adherence to regulatory and organizational standards, contributing to a safe, organized, and patient focused environment.
DUTIES AND RESPONSIBILITIES
Support the pharmacist in maintaining compliance with federal, provincial, and local regulations, accrediting body standards, and company policies.
Enter prescriptions into Kroll, process billing, and schedule patients for repeat medications.
Schedule patients for repeat medications
Maintain accurate pharmacy records, including filing and documenting dispensing information.
Prepare compounding sheets and assist with medication preparation and labeling as permitted by law.
Receive and transcribe verbal prescriptions from prescribers as allowed by provincial regulations; manage prescription transfers.
Receive and transcribe verbal prescriptions as permitted by provincial pharmacy college regulations from prescribers ensuring prescription completeness; and provide prescription transfer
Package and dispense prescription medications after a pharmacist has confirmed clinical appropriateness of therapy including:
confirming accuracy, completeness and final check of compounded sterile products & prepared prescriptions prepared for release (i.e. correct patient, drug dosage form/route, dose, doctor, etc.)
Perform a quality assessment on the prescription or compounded sterile product, including but not limited to the absence of particulate matter and container integrity
Ensures prescriptions and/or compounding products are matched to the right delivery just prior to shipping
Monitor and maintain inventory levels, review expiry dates, rotate stock, and conduct cycle counts.
Follows established procedures for drug and supply procurement and maintains appropriate and accurate inventory levels and preferred product selection of drugs, solutions, and supplies
Performs physical inventories and cycle counts according to (P&Ps)
Report adverse events per Policies and Procedures
Liaise collaboratively with internal and external stakeholders, including but not limited to patient support program personnel, clinic and nursing staff, scheduling team, and pharmacy team at main pharmacy.
Contributes to maintaining a clean and tidy work environment
Understands the pharmacy operation which may require performing other duties as assigned
Participates in Performance Improvement and Quality Assurance activities, education programs and department/branch meetings.
Coordinate staff schedules and shift coverage.
Support onboarding and training of new team members.
Provide on-call support for fridge temperature excursions and security alarm notifications.
Lead performance management initiatives for fellow RDL staff.
Travel to the main pharmacy location to participate in onboarding and training sessions as needed.
Prepare for and attend monthly on-site assessment procedures in compliance with Ontario College of Pharmacists (OCP).
QUALIFICATIONS
Pharmacy Technician Certificate or Diploma from an accredited institution (required).
Licensed and in good standing with the Provincial College of Pharmacy.
Minimum of 3–5 years of progressive leadership experience in a pharmacy setting, with a preference for busy community or specialty pharmacy environments.
Demonstrated ability to supervise, mentor, and guide pharmacy staff, including onboarding and training.
Advanced knowledge of pharmacy operations, medication management, and regulatory compliance.
Proficient in pharmacy management systems (e.g., Kroll, Pyxis MedStation, Cerner Millennium, Rx30, Epic Willow).
Strong inventory management skills, including monitoring stock levels, ordering, and managing returns.
Exceptional communication skills, with the ability to present information clearly in one-on-one and group settings, and collaborate effectively with pharmacists, technicians, and other healthcare professionals.
Proven ability to lead and motivate teams, build consensus, and foster a positive work environment.
Excellent decision making and problem-solving abilities, with attention to detail and a commitment to patient safety.
Ability to organize workload efficiently, prioritize tasks, and adapt to changing demands in a fast-paced environment.
Skilled in conflict resolution, change management, and continuous quality improvement initiatives.
High level of integrity, professionalism, and commitment to ethical standards.
Proficiency with current word processing, spreadsheet, and collaboration software (e.g., SharePoint, email, internet applications).
Experience in training, mentoring, and developing staff, including providing constructive feedback and supporting professional growth.
Strong customer service orientation, with the ability to address patient and provider inquiries and resolve issues promptly.
Other Skills and Abilities
Strong organizational skills, adaptability and leadership skills.
Strong computer skills (word processing, database and spreadsheet programs etc)
Strong attention to detail within a fast-paced environment
Experience with Kroll computer software
Strong communication skills via phone/email and in person
Ability to multitask and work well in a team environment
Motivated, self-disciplined, and able to work independently
Strong attention to detail
