ADP is hiring a Client Success Relationship Manager
- Are you looking to grow your career in an agile, dynamic environment with
plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and
mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion,
and belonging and creates a safe space for diverse perspectives and
insights?
Well, this may be the role for you. Ready to make your mark?
The Client Success Relationship Manager serves as an advocate of ADP’s Global
HCM Solution and Service capabilities, while driving ADP’s message as a world
leader in the HCM industry into the client base. The role supports ADP Canada’s
Comprehensive Services - Majors level clients.
Key areas of focus include the development/ongoing management of strong,
productive relationships with executive level client contacts (ie; CFO, CHRO),
alignment with ADP General Managers and Executive Committee members as required,
and collaborative efforts with ADP Sales, Service and Implementation teams and
any other functional team as required in order to win new clients and influence
additional business in existing clients in adherence with targets established
annually.
The position demands a strong combination of account management/relationship
building skills and business/financial acumen. Success in this role can be
defined by year over year increases in metrics related to: customer satisfaction
indexes, and client retention rates, refrenceability exceptional RM client
survey result and targeted revenue growth and share of wallet per client.
Ready to #MakeYourMark? Apply now!
To learn more about careers in Client Service at ADP, visit:
https://jobs.adp.com/locations/canada/teams-roles/client-service/
[https://jobs.adp.com/locations/canada/teams-roles/client-service/]
What you’ll do: Responsibilities
What you can expect on a typical day:
Client Focus
- Effective management of the client relationship for ADP’s complex clients
both domestic and North America.
- Cultivation of a trusted-advisor relationship with clients in an effort to
influence a propensity to partner with ADP.
- Consultative client approach, with an ability to recognize what actions will
demonstrate exemplary partnership to their client base, by incorporating a
deep understanding of the client needs with appropriate ADP solutions and
expertise.
- Oversee and support effective and mutually beneficial contract negotiations
and understands financial impact.
- Ensure appropriate utilization and consistent execution of tools,
communications, processes, client retention activities, and metrics.
- Maintain a sufficient client assignment base, while looking for opportunities
to enhance and increase coverage.
Client Communication
- Demonstrate strong presentation, meeting management and relationship
management/servicing skills.
- Confident with ability to challenge the current state and make a compelling
case for change.
- Lead and drive continuous improvement and operate with flexibility.
- Significant understanding of HCM concepts with the ability to represent a
broad range of ADP disciplines and solution platforms.
- Comprehensive industry and competitive knowledge with an external network of
expertise.
- Exceptional verbal and written communication skills – to be applied equally
with external audiences and internal constituencies.
- Facilitate and encourage client participation in ADP events as appropriate
ie; MOTM, ReThink, Beta Product opportunities, testimonials.
- Primary responsibilities, Retention, Referencability, and Revenue.
Opportunity Focus
- Execution of Account Planning techniques and skills to ensure strategic
approach to client penetration and revenue forecasts.
- Success in the role is defined by year over year increases in metrics related
to: customer satisfaction indexes, and client retention rates, targeted
revenue growth and share of wallet per client, within assigned client base.
- Facilitate client reference opportunities.
- Lead and Support all activities related to retention efforts and new
opportunities.
- Adhere to all administrative aspects of monitoring retention and revenue
growth.
- Primary responsibility Retention, Referenceability and Revenue.
Internal Communication
- Ensures appropriate proactive internal communication and escalation of issues
that impact the overall client relationship and retention.
- Support all activities related to closed-loop processes ie; NPS, SCP Survey.
TO SUCCEED IN THIS ROLE: Requirements
- A minimum of 3-5 years of progressive career experience with demonstrated
proficiency in managing a diverse roster of complex client account
relationships ideally in SaaS Based Technology and/or outsourcing industry.
HCM and Payroll Technology experience is an asset.
- Extensive experience building relationships with clients is essential.
- Advanced MS Word and Excel software capabilities.
Bonus points for these: Preferred Qualifications
- Degree or equivalent or, its equivalent in Business Administration, Human
Resources, Finance or other related field.
- Accreditation from appropriate organization (CPP, CEBS, PHR) is an asset.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and
offer support for your well-being… because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive
impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities
and a tuition reimbursement program, for even the most insatiable learner.
- Innovate. Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in
your everyday life.
- Go Global. With operations around the world, exciting new networking
opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally
with networks and allies who share common interests and experiences.
What are you waiting for? Apply today!
Jobs.adp.ca
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