Job Description What is the opportunity? The Medical Request Team (MRT) is responsible for requesting and following-up on medical documentation on behalf of the Claims Specialists. The MRT plays a key role in the claims process by allowing the Claim Specialist to focus on the adjudication process and not administrative tasks such as obtaining medical documentation. The MRT is also responsible to paying invoices related to medical documentation provided. Both medical requests and invoice payments come in as tasks in high volumes that have tight turnaround times that need to be adhered to. What will you do? •Send medical requests and follow-up on medical requests within the given service level agreement on behalf of the Claims Specialists •Effectively balance both new requests and follow-ups to ensure the team’s task queue is manageable and work is distributed fairly across all team members •Manage the Medical Intake mailbox •Process invoice payments •Update claims systems with accurate and applicable information error free •Implement and effectively manage change •Participate in projects and initiatives within Life & Health Claims What will you need to succeed? Must have: •Fluently bilingual in both French and English, written and spoken •Proven problem-solving skills, including the ability to identify additional sources to uncover vital information not otherwise available •Proficient in MS Office – Word, Excel, PowerPoint •Proven ability to multi-task and balance goals and priorities under tight deadlines •High school diploma Nice to have: •Previous claims experience considered an asset Special Conditions Please note this is a contract position expiring February 26, 2027. Only applicants fluent in both French and English will be considered for this position. What's in it for you? • Competitive pay and high-earning potential • All the tools, training, and team support you need to grow your career • Flexible work/life balance options • RBCI software tools to boost your productivity RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first. Job Skills Communication, Coverage Analysis, Critical Thinking, Customer Service, Decision Making, Insurance Claims Investigations, Knowledge of Claims, Long Term Planning, Settlement Negotiations Additional Job Details Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA City: Mississauga Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: INSURANCE Job Type: Contract (Fixed Term) Pay Type: Salaried Posted Date: 2025-11-27 Application Deadline: 2025-12-09 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
