In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Software Production Management & Reliability Engineering position at the Associate level, which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on. Since 1935, Morgan Stanley is known as a global leader in financial services, continuously evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. What you'll do in the role: Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution. Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution. Facilitate root cause investigations and manage the implementation of corrective and preventative measures. Manage coverage during Asian and European market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures. Partner with development teams to drive stability, operational excellence, and a culture of efficiency. Ensure team knowledge is current and forward-looking. Respond to regulatory and compliance issues with urgency. Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues. Review, execute, and verify production changes in strict accordance with procedures defined in change documents. Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete. Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies. What you'll bring to the role: Bachelor's degree in Computer Science or related field from an accredited college or university Strategic mindset with specific focus on tooling, automation, and efficiency Able to troubleshoot, problem solver, analytical Proficiency with Linux Understanding of agile methodologies (Scrum, Kanban)Use of agile facilitating toolsets (Rally, JIRA) Thorough understanding of SRE concepts and principles Familiarity with SDLC processes and management tools (Jira/GIT/Stashblue) Network diagnostic skills and experience with networks and realtime messaging technologies (multicast, TCP/IP, UDP, SNMP) Strong scripting skills, like, Python, Jscript or UNIX shell Excellent spoken and written English communication skills. Desired Skills: Experience providing application support for mission-critical applications Understanding of electronic and/or algorithmic trading systems Experience with Market Data providers (i.e. Reuters, Bloomberg) and related concepts Good working knowledge of trading and risk management business concepts Working knowledge of FIX protocol - Good team player with a sense of integrity and ownership - Ability to work collaboratively across teams - Ability to work within tight time constraints and resource dependencies - Excellent communication and organizational skills - Excellent problem solving skills - High degree of motivation to expand technical and business knowledge - Performance-oriented and highly motivated - Strong technical ability in solving low-level problems - Capable of effectively handling incidents for critical systems in a fast-paced environment - Strong infrastructure knowledge in Linux / Unix, Windows, databases, storage and networking technologies - Solid understanding of client-server applications and distributed systems - SQL, shell scripting, perl scripting, Python scripting. - Proven ability to deliver improvements to supported systems WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society. What We Do
