Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. About the role Intact Lab is looking for a Senior Product Manager - CCaaS (Contact Center as a Service), an expert individual contributor who will shape the product strategy and drive the execution of our CCaaS offerings. With an unwavering commitment to customer-centricity and data-driven decision-making, this role involves defining and executing the product vision across business units, ensuring our new cloud-based Contact Center and associated AI-powered applications maximize business and customers outcomes. You will play a pivotal role in achieving cross-functional alignment, collaborating with teams across the organization to ensure seamless integration and cohesive execution of our product vision. What you'll do here: As the Senior Product Manager - CCaaS, you will be responsible for overseeing the entire lifecycle of product development from ideation to launch. With little or no guidance, you will own major initiatives, identifying and solving key problems and contributing to our long-term product vision. Reporting to the Director, Product and Design – Enterprise, your main responsibilities are: Define the product vision, strategy, and roadmap for high-impact product areas in the CCaaS domain. Manage a diverse product portfolio, ensuring alignment and synergy across different product streams. This involves coordinating and interacting with other product managers to integrate their streams' contributions into a cohesive and successful CCaaS product offering. Develop and maintain strong relationships with key stakeholders and senior executives to ensure alignment in product roadmap and execution. Drive strategic planning and execution to achieve business results and product success. Identify risks and develop mitigation strategies for complex product challenges. Analyze market trends, customer feedback, and business data to guide decision-making and ensure the healthiness of the opportunities backlog. Collaborate with cross-functional teams such as engineering, design, marketing, sales, and other business units to drive product strategy and execution. Mentor junior product managers and contribute to their professional development, promoting best practices and fostering a culture of excellence. What you bring to the table: Bachelor's degree in Business Administration or a related field. Minimum of 5 to 7 years of relevant experience in product management, with a focus on CCaaS or similar domains. Proven experience in leading product initiatives with little or no guidance, driving strategic planning and execution. Ability to align and influence multiple teams and stakeholders across the company. Strong analytical skills with proficiency in leveraging data-driven insights to guide decision-making and product success. Excellent collaboration and communication skills, with a track record of fostering effective cross-functional teamwork. Strategic thinker capable of translating complex ideas into actionable plans and driving continuous product improvement. Passion for innovation, with a customer-centric approach and a relentless drive for excellence. Passion for innovation and a relentless drive for excellence. Experience with Agile Scrum development methodologies. For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country. No Canadian work experience required however must be eligible to work in Canada. #LI-Hybrid What we offer Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions. Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team: A financial rewards program that recognizes your success An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased An extensive flex pension and benefits package, with access to virtual healthcare Flexible work arrangements Possibility to purchase up to 5 extra days off per year An annual wellness account that promotes an active and healthy lifestyle Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities Inspiring leaders and colleagues who will lift you up and help you grow A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique. We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
