Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. A Strategic Role at the Heart of Logistics Responsibilities LAN/WAN management: Administer and supervise network equipment (switches, routers, firewalls, etc.), ensuring their configuration, maintenance and evolution. Monitoring and security: Implement network monitoring tools to detect malfunctions or intrusions, manage backups and security updates, and ensure compliance with IT security policies. Support and troubleshooting: Provide technical support to users concerning network problems (connection, performance, access to network services) and quickly resolve network incidents. Performance optimization: Analyze network performance, identify congestion points, and recommend improvement solutions or equipment upgrades. Technical documentation management: Maintain up-to-date documentation of network configurations, protocols, accesses, equipment configurations and network diagrams. Collaboration with IT teams: Work closely with development, support and security teams to ensure seamless integration of systems and online services. Technology watch: Keep abreast of new technologies and best practices in network management and cybersecurity to anticipate necessary developments. Qualifications Hard Skill Experience in setting up and optimizing network infrastructures Expertise in configuring routers, switches and APs in an SD-WAN (NaaS) environment Expertise and mastery of network protocols and different OSI layers In-depth knowledge of wireless technologies (LTE, Wifi 5, 6, 6E, RF) Expertise in setting up and configuring firewalls (Palo Alto, check point, Umbrella or others) Expertise in setting up and configuring network equipment Proficiency in setting up and configuring VPNs Knowledge of Python or other code is a plus Creation of technical documentation, support Management of incident, request and problem tickets Knowledge of Meraki equipment is a plus Soft Skill Bachelor's degree in computer science, 3 years' professional experience as a network administrator Passionate about IT intelligence Self-starter Team player Motivated Strong in proposing solutions Proactive and reactive Excellent communication skills Resourceful and open-minded Ability to travel regularly within Canada and internationally Driver's license required Why Join Us? At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits: On-site gym with a personal trainer Employer-provided lunch of your choice Comprehensive group insurance Group RRSP plan Wellness days Partial reimbursement for public transportation Employee Assistance Program …and much more. Diversity & Inclusion At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility. We embrace diversity, ensure equity, and foster a true sense of belonging. Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs. Two Brands, One Company Thanks for your interest in Intelcom | Dragonfly – our newly adopted corporate brand. As a Canadian leader in last-mile logistics and parcel delivery, Intelcom is our name in Québec while in the rest of Canada and internationally, we’re Dragonfly. Click here to learn more about our new identity. Whether you’re interested in a job at Intelcom or at Dragonfly, it’s from this site that you will make your application. We are growing and looking for dynamic people to join our team. We offer challenging and rewarding career opportunities where you’ll work to achieve our goals… and yours. If you’re interested, apply today
