Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. A Strategic Role at the Heart of Logistics Key Responsibilities Strategic Planning & Oversight Define project scope, objectives, and success criteria in alignment with business goals Lead the national planning and prioritization of operational projects Oversee regional improvement of national solutions and ensure consistency in execution Leadership & Stakeholder Engagement Manage and mentor a team of Operational Project Leaders Facilitate cross-functional collaboration with Engineering, CI, Operations, Procurement, and Change Management Engage senior stakeholders to ensure buy-in, alignment, and resource support Execution & Performance Management Monitor project progress through KPIs, dashboards, and performance reviews Resolve escalated blockers and ensure timely decision-making Ensure documentation (SOPs, WIs) and training materials are validated and deployed Conduct post-mortems and integrate lessons learned into future initiatives Required Skills Proven leadership in managing cross-functional project teams Deep understanding of operational processes, logistics, and change management Strong strategic thinking and problem-solving capabilities Excellent communication and stakeholder management skills Ability to manage multiple complex projects in a fast-paced environment Proficiency in project planning, risk mitigation, and performance tracking Ability to influence across all levels of the organization Qualifications Bachelor’s degree in Operations Management, Industrial Engineering, Business Administration, or related field PMP, Lean Six Sigma Black Belt, or Agile certification strongly preferred 7+ years of experience in operations, project management, or process improvement Experience leading national or enterprise-level deployments across multiple regions Advanced proficiency in project management tools (e.g., Asana, Smartsheet, MS Project) Strong analytical skills with expertise in Excel, Power BI, or equivalent tools Familiarity with SOP/WI documentation, operational KPIs, and continuous improvement frameworks Success Metrics On-time, on-budget delivery of national operational projects High stakeholder satisfaction and cross-functional alignment Measurable improvements in operational KPIs post-deployment Effective team leadership and development of Operational Project Leaders Documented process improvements and scalable best practices Reduction in deployment-related disruptions and escalations Why Join Us? At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits: On-site gym with a personal trainer Employer-provided lunch of your choice Comprehensive group insurance Group RRSP plan Wellness days Partial reimbursement for public transportation Employee Assistance Program …and much more. Diversity & Inclusion At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility. We embrace diversity, ensure equity, and foster a true sense of belonging. Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs. Two Brands, One Company Thanks for your interest in Intelcom | Dragonfly – our newly adopted corporate brand. As a Canadian leader in last-mile logistics and parcel delivery, Intelcom is our name in Québec while in the rest of Canada and internationally, we’re Dragonfly. Click here to learn more about our new identity. Whether you’re interested in a job at Intelcom or at Dragonfly, it’s from this site that you will make your application. We are growing and looking for dynamic people to join our team. We offer challenging and rewarding career opportunities where you’ll work to achieve our goals… and yours. If you’re interested, apply today
