The Parts & Service Area Manager, reporting to the Western Business Center
Service Manager. The Parts and Service Area Manager is a dealer consultant
helping with dealer processes in customer experience, warranty and revenue
generating position. They are responsible for a district of Chrysler, Dodge,
Jeep, RAM, Fiat and Alfa Romeo Dealership for the Parts and Service Business.
Responsibilities of the position will include:
- Maximizing district service and parts sales, revenue, customer service, and
the development of strategies supporting established targets established in
his/her area of responsibility;
- Acting as the liaison between the manufacturer and retailer;
- Ensuring proper levels of Customer satisfaction are achieved at dealerships
while constructively identifying areas for improvement;
- Supporting dealers with special promotions, warranty claims assistance, and
service contract penetration;
- Motivating and leading independent entrepreneurs to higher levels of
performance consistent with marketing plans, merchandising, financial
statement review, and new product launch training.
- Working with dealer on current programs in aftersales, customer service and
service lane to ensure benefit of customer and dealer from the purchase
process to vehicle sundown.
- Growing of the 2nd line Bpro with dealer for all makes programs and used
cars.
- Working with independent repair facilities, wholesale distributors to grow
dealer wholesale business.
- Work closely with peers and leadership team of both Sales and Network to
ensure alignment, perception and reality of unified front, exceptional
support.
- Challenge status-quo, discover and champion best practice benchmarking,
process improvement.
- Develop and raise the technical expertise and competency in the dealership.
FCA Canada Inc. is committed to providing accommodation for people with
accessibility needs due to disabilities in all aspects of the hiring process. If
you request an accommodation, we will work with you to meet your accessibility
needs due to disability.
Qualifications
Basic Qualifications:
- Bachelor's Degree in business, marketing or related fields
- 3-5 years sales experience, preference to automotive related
- Exceptional communication skills both written and verbal
- MUST RESIDE IN MARKET and ability to travel regularly within an assigned
district
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Legally authorized to work in Canada
- Strong influencing and negotiation skills
- Willingness to relocate
- Self-motivated with demonstrated ability to achieve goals under minimal
supervision
Preferred Qualifications:
- Master's Degree
- Fully Bilingual (French/English)
