A local uniform and law enforcement equipment provider, Uniform Works Powered by
GALLS, servicing government and private industries is seeking a Bi-lingual
Customer Service Representative.
Reporting to the Operations Manager, the ideal candidate is an energetic
outgoing individual who is an exceptionally organized person. To be successful
in this customer service role; multitasking and strong critical thinking skills
are essential.
Providing general sales and administrative support and performing a wide variety
of tasks.
- Provide outstanding customer service via phone and email – identifying
customer needs, place accurate orders, provide order status, handle basic
invoice requests and credit/returns.
- Assess customer needs and provide requested information to customer in an
effective verbal and written format
- Provide all available products and pricing to the customer so they can make
an informed purchasing decision. Recommend products to exceed customer
expectations and support add-on sales.
- Efficiently and accurately record all order/purchase order information
including price, discounts, ship-to address, and ship via, item numbers,
quantity and any notes related to the order or customer.
- Provide positive and quality customer service through one-call resolution.
- Document inbound inquiries with correct call disposition and resolution for
proper tracking and reporting.
- Aid in specialist transfers by providing accurate and detailed information to
ensure customer resolution.
- Initiates orders for replacement parts and/or for correcting errors
(shortages, wrong item shipped, etc.)
- Utilize decision making and trouble-shooting skills to resolve customer
concerns (i.e. freight costs, warranty guidelines, pricing, return orders,
shipment delays and product concerns)
- Efficiently maintain ID verification process for restricted items
- Any other tasks reasonably assigned by management to help support the sales
team, including but not limited to shipping/receiving.
Qualifications
- Grade 12 or equivalent.
- A graduate of an approved Office Administration/Professional Secretarial
diploma preferred.
- Excellent computer skills and experience in Microsoft Office Suite
(especially proficient with Excel), and other general computer applications.
- Seeking a candidate with a minimum 3 year of experience in Office
Administration or Customer Service
- Excellent communication skills, attention to detail
- Initiative, adaptability, and flexibility.
- Fluently bilingual in French and English
- Candidates may be asked to complete a criminal background and credit check
before starting in the position
Only candidates selected for interviews will be contacted.
Salary will be dependent on qualifications and experience.
Qualified, interested candidates should submit their resume, stating salary
expectations in confidence, by email:
