EOI - Customer Success Manager, Account Management

CorePlan • Remote (remote) • 21h ago

🔍 About Us

CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.

💼 The Role

We are opening expressions of interest for Customer Success Managers who will focus on owning the post‑implementation success of our customers.

This role will be the main point of contact for a portfolio of accounts, making sure they adopt CorePlan, see ongoing value, and become long‑term advocates.

You’ll work closely with Product, Sales and Customer Success to monitor account health, drive outcomes, and constantly improve the customer experience.

The role is key in managing the health, ongoing value, advocacy and overall experience of our customers.

📋 Key responsibilities

Plan and coordinate post‑implementation tasks across the CS lifecycle.
Run regular customer check‑ins (monthly, quarterly, annually) to align on goals and performance.
Proactively monitor account health, document key interactions and any actions taken to improve it.
Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders.
Share customer insights, feedback and risks with cross‑functional teams and capture feedback to drive continuous improvement.
Continue to develop our post‑implementation playbooks, best practices and support processes.
When required, assist our support channels by leading conversations to escalate or resolve customer queries.
As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product.

You will thrive in this role if you have:

Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS.
Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
Experience working with complex software products.
Strong project management skills and comfort juggling multiple customers.
Excellent communication and stakeholder management skills.
A problem‑solving mindset and curiosity about how customers work.
Confidence using CRM and project management tools.
Mining industry experience would be a plus

🎁 Why our team love working here

High‑impact role in a product‑led, fast‑growing company expanding internationally.
Close partnership with customers who deeply care about what we build.
Supportive, outcome‑driven team with plenty of autonomy.
Access to EAP mental health & wellbeing services for you and immediate family members