Job Description
Distributed Messaging Technologies is responsible for providing software support for the suite of IBM MQ and IBM Integration Bus (IIB)/App Connect Enterprise(ACE) products globally across all RBC platforms. IBM MQ is a middleware product from IBM that runs on multiple platforms and enables applications to send messages to and receive messages from other applications. ACE/IIB allows business information to flow between disparate applications across multiple hardware and software platforms. IBM MQ and ACE/IIB maintenance and support responsibilities include the evaluation, installation, removal, upgrade, setup, configuration, and troubleshooting of the various versions of IBM MQ and IBM ACE across the enterprise. This position will be supporting these products platforms like NonStop or Tandem (HP), Linux/AIX, Windows, Microsoft Azure and Open Shift Container Platform.
What you will do
Assisting in the building and maintenance of Messaging technologies on cloud & distributed platforms such as Microsoft Azure, OpenShift Container Platform, Linux, AIX, Windows and Tandem (HP).
Implement testing, reporting, documentation, and other services, as required
Configure, Install and Upgrade of IBM MQ and ACE on cloud.
Configure, Install and Upgrade of IBM MQ and ACE on distributed systems.
Administer the MQ/ACE environments across the servers/pods where the MQ/ACE products exists.
Automation of certain manual process that are currently handled.
Involvement in various projects, such as Audit and TSS remediation
Determining and recommending performance improvements
Provide L2/L3 support of Messaging technologies, including support to user community
Primary liaison between the vendor (IBM) and RBC for the Messaging technology products
Maintain a very good understanding of supported technology as well as interfacing technology supported by other areas of RBC
Effectively communicate complex technology subject matter and potential usage possibilities to senior management, peers and application development teams in RBC
Ensure that instances of Messaging technology software is at an optimal release level and being involved, as required, to coordinate/perform upgrades
Participate in OnCall routine when required
What you need to succeed
Professional with a minimum of 6 years’ experience in I.T. support role
Post-secondary diploma, degree or equivalent
Experience with Microsoft Azure (preferred), OpenShift Container Platform, equivalent cloud products.
Experience with Linux, AIX, Windows and Tandem.
Experience with administering/troubleshooting IBM MQ or ACE
Experience in Scripting preferably Shell.
Excellent interpersonal and highly developed communication skills (verbal and written)
Capability to manage multiple priorities across a number of assignments and prioritize effectively
Ability to resolve any minor conflicts/issues and escalate to others as appropriate
Nice to Have:
Experience or understanding of IBM MQ, ACE, middleware technologies, and/or design techniques and tools
Ability to script using shell, Python
Previous platform experience
Knowledge of domains, IP infrastructure, server operating systems, and domain registration standards, as well as an understanding of IT Standards, Methodologies, and audit requirement
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to building close relationships with key stakeholders
LI-POST
TECHPJ
Job Skills
Adaptability, Communication, Critical Thinking, Decision Making, Detail-Oriented, IBM AIX, IBM App Connect Enterprise, IBM WebSphere MQ, IBM WebSphere MQ Explorer, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Linux, Microsoft PowerShell, Middleware, Scripting, Software Support, Systems Software, Time Management, Unix Shell, Windows Platforms
Additional Job Details
Address:
330 FRONT ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-24
Application Deadline:
2026-01-19
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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