We’re a healthcare platform for humans, designed for real life. Pocketpills is Canada’s leading online pharmacy & medical care platform. Re-imagining healthcare to make it accessible, affordable and built for people like you. Driven by our passion for innovation and customer-care, we’ve designed a suite of digital care experiences that empower our members to take control of their health wherever life takes them. From coast to coast, over 800,000 Canadians trust Pocketpills to deliver their medication & ensure a healthcare professional is always just an arms-reach away.
We founded Pocketpills as a solution to fix the broken system that made getting Care harder than it needed to be. We don’t believe long line ups at the doctor’s office, confusing refill protocols & one-size-fits-all advice, actually fit with what Canadians need, so we’ve changed the game. Powered by pharmacists, engineers, doctors, clinicians & service experts, our platform redefines the world of wellness, from personalized treatment that actually feels personal, to truly effortless refills, including free, friendly delivery. Because we do believe Canadians deserve a better way to manage their most important asset, their health.
Discover the healthcare platform that feels Delightfully Human. With Pocketpills, complete care is right in your pocket.
Role Overview
We are seeking a Healthcare Partnership Representative
who thrives in the field, builds meaningful relationships with healthcare providers, and drives adoption of Pocketpills in clinical settings. This role is hands-on and action-oriented—focused not only on signing clinics but ensuring they fully activate and successfully integrate Pocketpills into their patient workflows.
You will visit clinics in person, demo workflows, train staff, install referral tools, track performance, and continually support partners so that clinics and their patients experience maximum value.
Key Responsibilities
Relationship Building
Develop and execute a territory development plan to grow clinic partnerships across Canada
Build strong, trust-based relationships with physicians, owners, managers, MOAs, and front-line clinical staff.
Conduct frequent in-person visits to maintain engagement, resolve challenges, and uncover new opportunities.
Represent Pocketpills at healthcare networking events, CME sessions, conferences, and local medical associations.
Full Partnership & Sales Cycle
Manage the complete partnership pipeline:
Prospecting and lead generation
Initial outreach
Pitching and demonstrations
Onboarding and activation
Clinic Onboarding & Adoption
Train clinic staff on:
How to refer patients
Workflow best practices
Key value propositions
How to communicate Pocketpills to patients
Deploy physical and digital referral enablers, including:
Posters and signage
Patient handouts
EMR shortcuts
Troubleshoot friction points in real time and adapt workflows to fit each clinic’s realities.
Performance Monitoring & Optimization
Track clinic activity within the CRM, including:
Pipeline progress
Referral volumes
Fill rates
Territory performance and revenue contribution
Internal Collaboration
Maintain high CRM discipline with notes, performance data, and forecasting.
Provide structured feedback to Product, Growth, and Pharmacy Operations teams based on field insights.
Support continuous improvement of clinic onboarding processes, materials, and messaging.
Qualifications
3+ years of experience in Healthcare business development
Comfortable working primarily in clinics and on the road—not a desk-only role.
Strong presentation and communication skills with the ability to influence physicians and healthcare leaders.
Data-driven, organized, and skilled in territory planning and CRM management.
Willingness to travel regularly within assigned regions, plus occasional national travel.
Nice to Have
Experience with Digital health or telemedicine, Pharmacy or medication services and EMR platforms
Existing relationships with clinics, healthcare networks, and medical associations.
Experience training clinical teams or improving front-office operational workflows.
Compensation & Benefits
Join our team and enjoy a benefits package designed to support your health and well-being, including dental and vision care, as well as extended health care coverage. We provide disability insurance for added security and life insurance to protect your loved ones. To promote work-life balance, you’ll receive paid time off, including vacation days. Additionally, we offer a Group Retirement Savings Plan (GRSP). Experience a workplace that truly cares about you!
The annual compensation is based on a number of factors and may vary depending on job-related knowledge, skills, experience and alignment to the market.
" Pocketpills is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. "
