This role resides within Enterprise Technology and Services (ETS), specifically the Security Services team, and reports to the AVP, Cybersecurity Program. The ideal candidate has an extensive background in cybersecurity product management using the NIST framework and CIS controls as the foundation for building out our cloud, network, and host security domain operating models. Strong leadership and stakeholder engagement capabilities are required, and experience working with cross-functional and multi-disciplined security teams is a must-have. The candidate must be passionate about delivering results through large-scale transformation, in a complex, matrixed environment. This role will be accountable for identifying our priority initiatives within our environment, which will guide our work over the next three years and beyond. You will lead a team of product owners and will maintain a shared product framework around planning, delivery, metrics, budget, and reporting processes as they relate to security initiatives. You will define our security portfolio priorities based on information security threats and risks pertinent to our company’s business objectives and compliance requirements and you will provide a cohesive strategy across the entire security services organization within these security domains. Essential for success in this role will be the candidate’s ability to understand, analyze and align stakeholder security needs across multiple businesses, global locations, and functions, and to positively engage the organization in delivering the change. As the candidate will be leading and delivering this key component for Security Services, accountability, and commitment to delivering benefits on time and meeting business requirements is a must. Position Responsibilities: Delivery Coordinating and fostering collaboration across cross-functional teams, multiple business segments and lines of defense as the overall security strategy is built out Strong data management and accurate reporting Positive and effective engagement with the business/risk/security teams to ensure a cohesive cloud/network/host security services strategy is delivered Ensuring effective change management and communications on this high-impact, high-visibility roadmap to all key stakeholders, including various Boards and Regulators Strategy Working with leadership to understand functional security capabilities and operational security processes and the desired delivery model (future state) Support optimal decision making related to coverage against key cybersecurity frameworks such as NIST/CIS Ensuring interlock with other strategic security initiatives and projects across the organization, removing duplicity from the securities portfolio and with other in-flight information risk programs Collaborate and contribute to the development and maintenance of the enterprise Cybersecurity and functional strategies and target operating model Leadership Leading through influence and working across multiple stakeholders and groups to drive outcomes Modeling change leadership to the organization Being emblematic of Manulife’s core values, as we build out the security team’s brand Required Qualifications: 10+ years of experience in IT delivery management, with at least 5 years in cybersecurity programs. Proven track record of leading large, complex, multi-tower delivery organizations. Skills & Competencies Strong leadership and people management skills with experience building high-performing teams. Deep understanding of cybersecurity frameworks, technologies, and regulatory requirements. Exceptional communication, negotiation, and stakeholder engagement skills. Expertise in delivery methodologies (Agile, Waterfall, hybrid) and tools (Jira, ServiceNow, etc.). Certifications (Preferred) PMP, PgMP, or equivalent program management certification. CISSP, CISM, or other cybersecurity certifications. 3-5 years’ experience in Cloud/Network/Host Cybersecurity and portfolio Risk management is preferred. A committed business leader willing to learn and grow, and demonstrating resilience to adapt to ever-changing priorities and areas of opportunity Experience in organizational design and/or significant people-related initiatives. Ability to build positive and productive relationships with diverse groups of people; a drive for results combined with an appreciation for organizational structures and processes; thrives in a collaborative and challenging team environment A proven innovative thinker and problem solver; brings a big-picture perspective – the ability to see how all the pieces fit together and contribute to the achievement of broader organizational cloud security objectives and risk appetite; strong business acumen and judgment Ability to balance strategic and tactical views and effort Highly developed planning, organizing, and negotiating skills; can manage multiple tasks and meet deadlines Demonstrated success in the coaching, development and overall leadership of a committed, well-aligned team that delivers results Excellent interpersonal and communication skills to organize and negotiate with multi- disciplinary teams to meet security objectives Ability and desire to work in a fast-paced and dynamic environment where change and growth are part of the culture Lateral thinker with an end-to-end view of the cloud security operating model, functions, and key processes with an ability to identify emerging risks, raise issues, and find resolutions that deliver the right business outcomes Analytical and strategic thinker with ability to perform data analysis and resolve complex issues (excel at decision-making) Preferred Qualifications: Certifications are highly desired but not all are must have PMP, PgMP, or equivalent program management certification. CISSP, CISM, or other cybersecurity certifications. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location CAN, Ontario - Full Time Remote Working Arrangement Remote Salary range is expected to be between $110,530.00 CAD - $205,270.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We are committed to creating a workplace that offers unlimited opportunities for employees to realize their career goals. Whether it’s working abroad, exploring a new career direction or simply progressing in their chosen field, we help our employees reach their full potential.
