Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. A Strategic Role at the Heart of Logistics Job Description: The Manager, DevOps will be responsible for ensuring that our systems are reliable, scalable, and performant. The manager will work closely with SRE, cybersecurity, development and operations teams to build and maintain robust infrastructure and applications. This role involves off-hours availability until processes are fully matured. Responsibilities: Strategic Vision & Roadmap Define and communicate a clear DevOps strategy aligned with business objectives. Develop and maintain a DevOps roadmap, identifying key initiatives, milestones, and success metrics. Security & Compliance Collaborate with cybersecurity teams to ensure security best practices are integrated into DevOps processes (DevSecOps). Oversee compliance with relevant standards (SOC2) and ensure audit readiness. Cost Management & Optimization Monitor and optimize cloud and infrastructure costs. Implement cost control measures and provide regular reporting to leadership. Toolchain Ownership & Evaluation Evaluate, select, and manage DevOps tools and platforms to ensure they meet organizational needs. Drive adoption of new technologies and best practices. Change Management & Release Governance Establish and enforce change management and release governance processes. Ensure safe, predictable, and auditable deployments. Stakeholder Engagement & Communication Act as a liaison between technical teams and business stakeholders. Provide regular updates on system health, project progress, and incident post-mortems to leadership and other departments. Talent Acquisition & Team Building Participate in recruiting, hiring, and onboarding DevOps engineers, interns. Foster a culture of learning, knowledge sharing, and psychological safety. Documentation & Knowledge Management Ensure comprehensive documentation of systems, processes, and incident responses. Promote knowledge sharing within the team and across departments. Innovation & Continuous Learning Encourage experimentation and adoption of emerging technologies (e.g., AI/ML in operations, GitOps, serverless). Support ongoing training and certification for team members. Customer-Centric Mindset Incorporate customer feedback into DevOps processes to improve reliability and user experience for internal and external customers. Qualifications: Bachelor's degree in software engineering, computer science or equivalent. Minimum of 5 years experience in cloud management, development and/or DevOps responsibilities. Minimum of 5 years of proven leadership in technical environments, including team management skills, with a proven track record of mentoring and developing technical teams. Effective team management skills/mentorship skills; ability to rally the team/organization around an exciting vision; relentless drive and ability to take initiatives to try new ideas and solve complex business problems. Experience in Agile methodology and technical project execution. Knowledgeable in DevOps concepts, AWS, Azure, GCP, observability tools (Datadog, cloudflare), Terraform, PagerDuty and how to integrate all these things together. Other Skills: Strong initiative and resilience, with a demonstrated ability to explore new ideas and innovative approaches to solving complex problems. Excellent interpersonal and communication skills in both French and English. Be able and comfortable evolving in fast-moving environment. Schedule: Primarily daytime hours, but on-call availability is required for the initial months to observe and refine existing processes. Why Join Us? At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits: On-site gym with a personal trainer Employer-provided lunch of your choice Comprehensive group insurance Group RRSP plan Wellness days Partial reimbursement for public transportation Employee Assistance Program …and much more. Diversity & Inclusion At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility. We embrace diversity, ensure equity, and foster a true sense of belonging. Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs. Two Brands, One Company Thanks for your interest in Intelcom | Dragonfly – our newly adopted corporate brand. As a Canadian leader in last-mile logistics and parcel delivery, Intelcom is our name in Québec while in the rest of Canada and internationally, we’re Dragonfly. Click here to learn more about our new identity. Whether you’re interested in a job at Intelcom or at Dragonfly, it’s from this site that you will make your application. We are growing and looking for dynamic people to join our team. We offer challenging and rewarding career opportunities where you’ll work to achieve our goals… and yours. If you’re interested, apply today
