Description
Our team and what we’ll accomplish together
At TELUS, we are passionate about putting our Customers First and keeping thousands of residential and commercial customers safe and secure with our dedication to quality installations and superb customer service. As a Senior Security Delivery Professional, you are someone who excels in customer service and enjoys providing a white glove experience to customers, and you are excited by new and evolving technology. This role plays a vital part in ensuring the security and satisfaction of our residential customers. By having an expert in place, the installation and repair processes are carried out efficiently and effectively, meeting the specific requirements and expectations of each customer. The seamless collaboration with contractors and sales teams ensures a coordinated approach to project delivery, enhancing the overall customer experience. Additionally, the expertise in advanced video solutions and premium AV products guarantees that customers receive top-notch security solutions that align with the latest technology standards. Ultimately, the Senior Security Delivery Professional's passion for high-quality customer service and technology contributes to building trust, satisfaction, and long-term relationships with customers.
What you’ll do
Delivering exceptional customer outcomes by leveraging a blend of excellent communication, technical and customer service skills. You take pride in your work, and maintain high standards in all your interactions
Identifying upsell and cross-sell opportunities and promoting additional products and services to homeowners
Installing and repairing residential alarm and automation systems
Educating customers on smart-home technology, and providing expert analysis to build solutions that address customer needs and concerns
Technical expertise that included the design of seamless home networks and advanced video solutions. In addition, provide support for other products such as, internet, TV, and audio-video solutions
Collaborating with vendors for project execution
Managing projects from start to finish
What's in it for YOU? Your rewards of starting your career with TELUS include a competitive annual salary; note that starting salary will be determined based on your relevant education and experience. As well as annual bonuses and sales incentives, we will offer you best-in-class training to start, an employee share purchase plan, service discounts and more.
You will have the chance to build a long term career with a leading-edge team that strongly believes in giving back to the communities in which we work, live and serve.
Competitive salary and benefits package
Opportunities for professional growth and development in the residential security sector
Supportive and collaborative work environment focused on residential customer satisfaction
Chance to work with cutting-edge technologies and solutions for residential security needs
Finally, a career you'll love.
Qualifications
You're the missing piece of the puzzle with your…
Enhanced track record of delivering exceptional customer service, coupled with a proactive approach to assisting customers in various areas when required.
You're comfortable with solutions based selling, recommending products to your customers and up-selling and cross-selling TELUS services and products
Normal colour vision which is required to work with color-coded wiring
Proactiveness, demonstrated effective decision-making skills and ability to work effectively with limited supervision
Ability to plan, prioritize and thrive in a dynamic, rapidly changing environment and effectively work in a team environment and collaborate with other departments
Follow safe work practices and abide by all safety rules and regulations
Exhibit enthusiasm to continuous learning, high performance and have a demonstrated ability to learn and apply learned skills to related situations
Proven experience in delivering security solutions and services to residential customers
Strong knowledge of Wi-Fi setup and troubleshooting techniques in home environments
Familiarity with premium audio-video products and their installation in homes
Excellent project management skills with a focus on completing residential projects
You can handle physically demanding work, which includes heavy lifting, crawling in confined spaces, working in all weather conditions and are comfortable working at heights and climbing ladders
Flexibility to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs
Fluency in English, with proven professional oral and written communications skills, proficiency in other languages would be a bonus
You are bondable (a security clearance and criminal record check is required), with a clean and valid Class 5 Driver's License without GDL or restrictions - or other provincial equivalent (a driver’s abstract will be required)
Note: Successful applicants are required to obtain a Security Alarm Installer License from the applicable provincial governmentSecurity/alarm installation training will be provided Great to have
Post-secondary education in electronics, computers/IT or similar is an asset
Security Systems Technician Trades Qualified (TQ) certification is an asset
Previous security alarm installation experience is an asset
