As a world class asset-based carrier, Charger Logistics specializes in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature controlled goods and HAZMAT cargo.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office.
The Claims Manager oversees all accident investigation and claims management for Canadian and US trucking and logistics operations. This role handles the complete claims lifecycle from incident response through settlement, ensuring compliance with federal, state, and provincial regulations across both countries. A legal background is highly valued given the complex cross-border regulatory environment and litigation management requirements.
Qualifications:
Provide immediate response to accidents across North American operations and coordinate comprehensive investigations including scene documentation, evidence preservation, and witness statements
Review accident reports, driver logs, ELD data, vehicle maintenance records, and dispatch documentation to determine fault and liability
Coordinate with police, regulatory authorities, and accident reconstruction experts in both countries
Ensure compliance with mandatory accident reporting under FMCSA regulations, provincial highway traffic acts, state requirements, and federal Motor Vehicle Safety Act
Manage all claims including automobile liability, bodily injury, property damage, cargo loss, and third-party claims across US states and Canadian provinces
Establish appropriate reserves based on exposure assessment and varying tort environments in different jurisdictions
Negotiate settlements with claimants, attorneys, and insurance adjusters in both countries
Manage claims through litigation including coordination with defense counsel, discovery/examinations for discovery, depositions, mediations, and trial preparation
Coordinate with legal counsel across multiple US states and Canadian provinces
Manage cross-border claims involving accidents or cargo damage in both countries
Develop and maintain relationships with insurance carriers, brokers, legal counsel, and independent adjusters across North America
Manage third-party administrators, medical providers, repair facilities, and expert witnesses in both countries
Develop and implement claims handling procedures compliant with US federal/state and Canadian federal/provincial requirements
Train staff on accident response and claims reporting procedures for cross-border operations
Address jurisdictional issues in cross-border accidents and cargo claims
Monitor claims expenses and manage claims budget
Support insurance renewal process with loss analysis from both countries
Analyze loss trends across North American operations to inform risk management strategies
Bachelor's degree in Business, Risk Management, Insurance, or related field
Minimum 5-7 years of claims management experience in North America
At least 3 years in transportation, trucking, fleet, or commercial auto claims
Proven experience managing complex bodily injury and property damage claims in multiple jurisdictions
Experience with accident investigation and litigation management in US and/or Canada
Understanding of insurance regulations and tort systems in both countries
Experience managing cross-border claims and understanding jurisdictional issues
Expert negotiation, analytical, and investigative skills
Proficiency with claims management software, TMS systems, and Microsoft Office Suite
Competitive Salary
Healthcare Benefit Package
Career Growth
