Position Snapshot
Business areas: Nespresso
Job title: Quality, Security, Safety and Health Specialist
Location : 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3
In the field / Hybrid
A little bit about us
Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee.
The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.
In 2022, Nespresso has achieved B Corp™ certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.
Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13'000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website: www.nestle-nespresso.com
What to Expect:
The Quality Security, Safety & Health (QSSH) Specialist will support the Technical & Quality Management department to push the implementation of quality-related processes (incl. NMS- Nestlé Management system) which will concern both our customers and employees. This role has responsibility to act as key contact/ train of Nespresso Retail Boutiques as well as some Head office / Distribution Center / After Sales service Repair centers.
A day in the life:
The job requires active partnership and good communication with the different departments within the company and active participation in cultivating Quality and safety Culture. Must be able to train departments on QSSH in simple terms and provide more technical expertise and best practice & support
Role Requirements
• Business partner, trainer and support to Retail Boutique, Head office teams in safety and quality management.
• Prepares safety and quality risks assessments
• Contribute to the internal audit program in Boutiques, warehouses, Repair Canters, outsourcers, and follow through on the implementation of action plans/recommendations.
• Manage investigations related to security or quality incidents.
• Lead projects to assure quality & safety awareness throughout the organization, lead projects to reduce top complaints.
Collaborate with stakeholders to verify that all product packaging (including coffee, machines, and accessories) meets applicable regulatory requirements and compliance standards.
• Assist with annual traceability exercise
• Participate in the update and maintain the Nestlé Management System (NMS).
• Subject Matter Expert in Quality and Safety, shares best practice and corporate guidelines for quality and safety with internal stakeholders
•Prepare quality, health and safety related communication: Training modules, protocols, Security, Health & Safety Awareness letters.
• Provide coaching and training in quality and safety topics for BTQ staff / Boutique Quality Coaches
• Develop, monitor and analyse trending to ensure improvements or action plans can be implemented.
• Leads and contributes to ad hoc projects aimed at enhancing quality and safety standards
Preferred Skills
• Bachelor’s degree in a relevant field (e.g. Quality, Health and Safety
• 5 to 8 years' work experience in a related field
• Ability to work with clear deadlines / results oriented
• Very customer minded attitude
• Knowledge of Quality, health, and Safety Management System/ ISO 9001, ISO 45 00, et ISO 14001.
• Ability to assess and write Quality related processes,
• Great organizational skills
• Ability to continually improve own knowledge through self-study
• Ability to train people
• Good knowledge of MS office (word, excel, power point)
• Good analytic capacities
• Initiative & creativity
• Excellent written and verbal communication, organization skills, presentation development skills, and attention to detail. Ability to produce and communicate concepts and recommendations clearly, concisely, and persuasively
• Willingness to travel across Canada (approx. 25-30 %)
• Bilingual French/English (spoken and written) required.
Benefits
Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company matched pension plan
Three weeks of Vacation and five personal days (Personal Paid Holidays)
Flexible and hybrid work arrangements
Excellent training and development programs as well as opportunities to grow within the company
Access to Educational Assistance & Tuition Reimbursement
Bonus eligibility
Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
Adoption benefits to remove some of the financial barriers associated with adoption
·Free Nespresso Coffee Machines and $100 monthly coffee credit
· Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
What you need to know
We will be considering applicants as they apply, so please don’t delay submitting your application.
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences because of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodation you may require. Nestlé will work with you to ensure that you are able to fully participate in the process.
Position Snapshot
Business areas: Nespresso
Job title: Quality, Security, Safety and Health Specialist
Location : 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3
In the field / Hybrid
A little bit about us
Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee.
The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.
In 2022, Nespresso has achieved B Corp™ certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.
Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13'000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website: www.nestle-nespresso.com
What to Expect:
The Quality Security, Safety & Health (QSSH) Specialist will support the Technical & Quality Management department to push the implementation of quality-related processes (incl. NMS- Nestlé Management system) which will concern both our customers and employees. This role has responsibility to act as key contact/ train of Nespresso Retail Boutiques as well as some Head office / Distribution Center / After Sales service Repair centers.
A day in the life:
The job requires active partnership and good communication with the different departments within the company and active participation in cultivating Quality and safety Culture. Must be able to train departments on QSSH in simple terms and provide more technical expertise and best practice & support
Role Requirements
• Business partner, trainer and support to Retail Boutique, Head office teams in safety and quality management.
• Prepares safety and quality risks assessments
• Contribute to the internal audit program in Boutiques, warehouses, Repair Canters, outsourcers, and follow through on the implementation of action plans/recommendations.
• Manage investigations related to security or quality incidents.
• Lead projects to assure quality & safety awareness throughout the organization, lead projects to reduce top complaints.
Collaborate with stakeholders to verify that all product packaging (including coffee, machines, and accessories) meets applicable regulatory requirements and compliance standards.
• Assist with annual traceability exercise
• Participate in the update and maintain the Nestlé Management System (NMS).
• Subject Matter Expert in Quality and Safety, shares best practice and corporate guidelines for quality and safety with internal stakeholders
•Prepare quality, health and safety related communication: Training modules, protocols, Security, Health & Safety Awareness letters.
• Provide coaching and training in quality and safety topics for BTQ staff / Boutique Quality Coaches
• Develop, monitor and analyse trending to ensure improvements or action plans can be implemented.
• Leads and contributes to ad hoc projects aimed at enhancing quality and safety standards
Preferred Skills
• Bachelor’s degree in a relevant field (e.g. Quality, Health and Safety
• 5 to 8 years' work experience in a related field
• Ability to work with clear deadlines / results oriented
• Very customer minded attitude
• Knowledge of Quality, health, and Safety Management System/ ISO 9001, ISO 45 00, et ISO 14001.
• Ability to assess and write Quality related processes,
• Great organizational skills
• Ability to continually improve own knowledge through self-study
• Ability to train people
• Good knowledge of MS office (word, excel, power point)
• Good analytic capacities
• Initiative & creativity
• Excellent written and verbal communication, organization skills, presentation development skills, and attention to detail. Ability to produce and communicate concepts and recommendations clearly, concisely, and persuasively
• Willingness to travel across Canada (approx. 25-30 %)
• Bilingual French/English (spoken and written) required.
Benefits
Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company matched pension plan
Three weeks of Vacation and five personal days (Personal Paid Holidays)
Flexible and hybrid work arrangements
Excellent training and development programs as well as opportunities to grow within the company
Access to Educational Assistance & Tuition Reimbursement
Bonus eligibility
Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
Adoption benefits to remove some of the financial barriers associated with adoption
·Free Nespresso Coffee Machines and $100 monthly coffee credit
· Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
What you need to know
We will be considering applicants as they apply, so please don’t delay submitting your application.
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences because of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodation you may require. Nestlé will work with you to ensure that you are able to fully participate in the process.
