Voyago is hiring a Part-Time Dispatcher for our Transit Operations in the Greater Niagara Region. As an onsite Dispatcher for our On Demand Service, you will take pride in playing a key role in ensuring the independence and mobility of our city’s most vulnerable passengers. Your efforts will directly contribute to their ability to access essential services, appointments, and daily activities safely and comfortably by delivering excellent customer service, care and respect.
Your Role
You are responsible for the dispatch of drivers and providing accurate direction
You are responsible for a high degree of customer service
You thrive in a fast paced high stress environment
You will provide on demand support to drivers and manage the on-demand RideCo software
You will communicate with clients and drivers and work to fill all shifts
$20.00/hour
This is a unionized position
Shift Details:
Friday & Saturday, 6:30am-3:00pm
Your Profile
You have strong, proven customer service experience
You have proven dispatch experience
You can take responsibility for the Emergency Response Plan in the event of a serious collision
You are an active listener with sound judgement
You can utilize the radio to communicate clearly and effectively with all en-route drivers
You can clearly identify all runs and drivers active on routes are on time
You are able to pull a variety of reports as per the Dispatch Supervisor directive
You can answer phones, fax, and email correspondence in a professional and courteous manner
You have a high proficiency in typing and computer skills
You can obtain a clean Criminal Record Search
You have excellent time and Stress Management skills
You are dependable and have exceptional organization and communications skills
You have advanced computer software experience in MS Office
Your experience working with RideCo or any other cloud based on demand transit software would be an asset
Your understanding of the transportation industry, especially in an on-demand capacity would be an asset
You can multitask effectively and efficiently
Your Location
By joining the Voyago Dispatch team in the Niagara Region you’ll find:
We offer a competitive hourly pay
You will have opportunities for advancement
We have a great company culture
We offer a comprehensive benefit package if you work 30+ hours or more per week
The Perks
We offer free license upgrade (if required)
We support the development, work-life balance and well-being of our employees
We build a supportive corporate culture that encourages diversity and enables our people to flourish
We enable our employees to have a positive social impact by deploying sustainable mobility solutions
We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
We are an Award Winning company
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
We focus on innovation and sustainable environmental initiatives
We offer our employees opportunities to build their own experience within a local, global Group.
Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.
We thank all applicants however only those under consideration will be contacted
