This role offers an exciting opportunity to join Manulife’s Wealth Advisor
Services team as a Bilingual Customer Service Representative, where you’ll play
a key part in delivering exceptional support for individual investment products.
By ensuring accurate, empathetic, and professional service, you’ll help advance
our mission of enhancing customer experiences and building trust with advisors
and clients. In return, you’ll gain the chance to grow your career within a
global organization that values learning, flexibility, and inclusion. This role
offers a hybrid work arrangement designed to support work-life balance and team
connection. In-office collaboration is expected from Tuesday through Thursday,
with remote flexibility on other days. You must be available Monday to Friday
between 8:00 a.m. and 8:00 p.m. EST to support the contact center opening hours.
Position responsibilities: Handling of inquiries by phone from our customers and
financial advisors regarding accounts, products and procedures. Providing an
outstanding customer experience, accurately and professionally Provide
comprehensive information to callers, resolving most queries on the first call
by researching information on resource systems Meeting productivity and quality
objectives established by the department as well as Customer Experience Call
Audits Qualifications: Previous experience in customer service and financial
services, with strong empathy and a commitment to enhancing customer
experiences. Fully bilingual (French/English): The successful candidate will be
required to communicate in English and French in order to support clients from
various jurisdictions outside of Quebec. Proficiency in navigating software and
multiple applications, attention to detail, and ability to learn and apply new
knowledge. to multitask, innovate, and work in a fast-paced, structured
environment while accepting coaching feedback. Strong collaboration skills,
punctuality, reliability, and a positive, high-energy attitude. Understanding of
Canadian investment products (e.g., RRSP, RRIF) and a desire to grow within a
dynamic global company. When you join our team: We’ll empower you to learn and
grow the career you want. We’ll recognize and support you in a flexible
environment where well-being and inclusion are more than just words. As part of
our global team, we’ll support you in shaping the future you want to see. About
Manulife and John Hancock Manulife Financial Corporation is a leading
international financial services provider, helping people make their decisions
easier and lives better. To learn more about us, visit
https://www.manulife.com/en/about/our-story.html. Manulife is an Equal
Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We
strive to attract, develop and retain a workforce that is as diverse as the
customers we serve and to foster an inclusive work environment that embraces the
strength of cultures and individuals. We are committed to fair recruitment,
retention, advancement and compensation, and we administer all of our practices
and programs without discrimination on the basis of race, ancestry, place of
origin, colour, ethnic origin, citizenship, religion or religious beliefs,
creed, sex (including pregnancy and pregnancy-related conditions), sexual
orientation, genetic characteristics, veteran status, gender identity, gender
expression, age, marital status, family status, disability, or any other ground
protected by applicable law. It is our priority to remove barriers to provide
equal access to employment. A Human Resources representative will work with
applicants who request a reasonable accommodation during the application
process. All information shared during the accommodation request process will be
stored and used in a manner that is consistent with applicable laws and
Manulife/John Hancock policies. To request a reasonable accommodation in the
application process, contact recruitment@manulife.com. Working Arrangement
Hybrid Salary & Benefits Salary will vary depending on local market conditions,
geography and relevant job-related factors such as knowledge, skills,
qualifications, experience, and education/training. Employees also have the
opportunity to participate in incentive programs and earn incentive compensation
tied to business and individual performance. Please contact
recruitment@manulife.com for additional information. Manulife offers eligible
employees a wide array of customizable benefits, including health, dental,
mental health, vision, short- and long-term disability, life and AD&D insurance
coverage, adoption/surrogacy and wellness benefits, and employee/family
assistance plans. We also offer eligible employees various retirement savings
plans (including pension and a global share ownership plan with employer
matching contributions) and financial education and counseling resources. Our
generous paid time off program in Canada includes holidays, vacation, personal,
and sick days, and we offer the full range of statutory leaves of absence. If
you are applying for this role in the U.S., please contact
recruitment@manulife.com for more information about U.S.-specific paid time off
provisions. We're Manulife. And we’re on a mission to make decisions easier and
lives better. Better is what drives us. It’s what inspires us to find new ways
to support customers and colleagues in living longer and healthier lives. It’s
the reason we’re dedicated to investing in digital innovation and accelerating a
sustainable and economically inclusive future. Joining us means you’ll be
empowered to learn and grow your career. We’ll recognize and support you in a
flexible environment where well-being and inclusion are more than just words.
And as part of our global team, you’ll help shape the future you want to see –
and discover that better can take you anywhere you want to go. We’re proud of
our accomplishments and recognitions. Recent awards include: 2024 Gallup
Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best
Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as
one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023
Gender-Equality Index To receive our latest job opportunities directly to your
inbox, create an account or sign in and navigate to the ‘Job Alerts’ section
located in the top right corner of the page. From there, you can sign up to
receive job alerts. Our ambition is to be the most digital, customer-centric
global company in our industry. Learn more at https://www.manulife.com/.
