Career Opportunity
Position Title: Clinical Team Lead
Classification: Manager, Level 1
Job Type: Permanent, Full time, 1.0 FTE 35 hours per week. Day, evening, and weekend shift work will be required
Department: Hart Hub Programs
Location: 55 Eccles, Offsite work required
Reporting to: Manager, Hart Hub Programs
Compensation: $43.97/hr - $51.84/hr plus a comprehensive compensation package that includes time-off entitlements, health benefits, life insurance, and participation in the HOOPP pension plan.
Deadline to apply: December 5th 2025 by 5:00pm
Apply to: https://swchc.bamboohr.com/careers/743
About us
We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that serves over 18,000 clients annually. Established in 1978, SWCHC provides a wide range of health care services such as primary health care, health promotion, community development, mental health, and harm reduction. We are deeply connected to the communities we serve and committed to removing barriers to accessing services for people who experience vulnerabilities because of their age, income, ability, sexual orientation or gender identity, and language or culture.
SWCHC strives to ensure that our team reflects the communities we serve. We work within an anti-racist, anti-oppressive framework that acknowledges the existence and impacts of systemic racism and seeks to ensure that systems are fair and equitable for everyone.
What the Program Entails
The Homelessness and Addiction Recovery Treatment (HART) Hub program provides integrated, person-centered supports to individuals with lived experience of homelessness, substance use, and mental health challenges.
What You’ll Do
The Clinical Team Lead is a leadership role responsible for overseeing clinical operations, ensuring clinical excellence, and maintaining high-functioning workflows within the HART Hub’s interdisciplinary model. This position provides direct oversight of daily clinical activities, supports decision-making across the care continuum, and ensures consistent, safe, and efficient service delivery in alignment with organizational standards and regulatory requirements.
The Clinical Team Lead will play a key role in operational planning, troubleshooting system challenges, and supporting staff in the execution of complex clinical workflows that connect primary care, stabilization, and housing pathways.
What We’re Looking For
◈ Your Education Path
Registered Nurse or Registered Practical Nurse in good standing.
◈ Life and Work Experience
Minimum 5 years of clinical experience in community health, primary care, mental health, harm reduction, addictions medicine or emergency/urgent care.
Demonstrated experience in clinical supervision, workflow oversight, or program leadership.
Demonstrated experience in clinical supervision, including providing guidance, coaching, and oversight to RNs and other clinical staff.
Strong knowledge of trauma-informed care, withdrawal management, Opioid Agonist Therapy (OAT), harm reduction, crisis de-escalation, and community health practice.
Excellent clinical judgement, decision-making, communication, and conflict-resolution skills.
Proven ability to work effectively in fast-paced, high-acuity, and complex service environments.
Experience working within shelter services, supportive housing, or integrated care models.
Experience developing, implementing, or optimizing clinical workflows or protocols.
Experience with various EMRs including PSS.
Experience with organizational accreditation.
◈ Required Language
Fluency in English required. Working knowledge of French or other languages commonly spoken in our community is an asset.
Your Day-to-Day at a glance
The Clinical Team Lead’s key responsibilities include:
Clinical Workflow & Operational Oversight
Oversee and coordinate daily clinical operations, ensuring smooth workflow between the drop-in space, primary care, nursing outreach, and stabilization supports.
Monitor client flow, wait times, and clinical priorities to ensure efficient and safe service delivery.
Ensure all clinical assessments, treatment protocols, medication processes, and care plans follow regulatory and organizational standards.
Anticipate and address operational challenges such as staffing gaps, high client volume, and urgent care needs.
Lead clinical huddles, briefings, and end-of-shift debriefs to maintain situational awareness and team alignment.
Clinical Leadership & Oversight
Oversee RNs, Medical Office Assistants, and collaborate with Nurse Practitioners.
Provide advanced clinical judgement and consultation on complex cases, including crisis stabilization, risk assessments, and care planning.
Ensure clinical documentation, charting, and incident reporting meet compliance and quality standards.
Review clinical incidents, support root-cause analysis, and contribute to corrective action planning.
Lead and implement clinical policies, workflows, and protocols across the HART Hub to support consistency and best practice.
Staff Leadership & Performance Support
Provide leadership, coaching, and mentorship to RNs and frontline clinical staff.
Support the Program Manager with performance discussions, workload planning, and competency development.
Oversee orientation and training for new clinical hires and support ongoing professional development.
Participate in scheduling decisions, coverage planning, and workflow adjustments in collaboration with management.
Client Support & Safety
Provide clinical support in high-acuity or crisis situations, including overdose response, de-escalation, and stabilization.
Promote culturally safe, trauma-informed, harm-reduction–centered care across the team.
Ensure consistent application of client protocols, restrictions, and safety plans.
Ready to Apply?
Take your career to the next level! Submit a cover letter and your resume by 5:00pm
on December 5th, 2025, to: https://swchc.bamboohr.com/careers/743
Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.
We welcome and encourage applications from members of Indigenous, Black and racialized communities, Two-Spirit, nonbinary, LGBTQ+ people; people with disabilities; and members of other equity seeking groups. Applicants are encouraged to share accessibility needs in the application process, and every attempt will be made to accommodate them.
We sincerely appreciate your interest in working with us. Due to high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding your application. Only candidates selected for an interview will be contacted.
