Responsibilities:
Roles and Responsibilities for this position include but not limited to:
Operations Audit Lead:
Maintain SUS platform user lifecycle management processes
Periodic platform user audit
Client follow-up and remediation
Platform Log and Audit Lead:
Product management of SUS Audit and common Logging components
Specification documentation upkeep (requirements and system capabilities for platform and applications)
User guide and training material upkeep.
New requirements management (definition, implementation scheduling etc.)
Implementation validation and sign-off
Periodic review of platform audit data and reports to identify abnormal usage patterns and initiate corrective action
Onboarding and project support for application audit
High level effort and resource assessment
Performance and Security Analyst:
Generate monthly reports on platform performance
Monitor vulnerability reports and track security patching
Service Management statistics (Incidents, Service Requests, Change Requests, Outage, SLA etc.)
Transaction volume statistics (Gateway transactions, DB transactions, API transactions etc.)
Audit status and issues
Service Inventory Manager:
Manage SUS Service Description documentation
Manage SUS components CI inventory (liaison to CMDB team)
Requirements
Experience and Skill Set Requirements:
Must Haves:
7+ years of experience as a Business Analyst.
Demonstrated experience with setting up workshops with the business users.
Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills
Demonstrated experience with planning and implementation of releases.
Nice to have:
Ideal candidate should have the following exp:
Experience with Cloud Services – Kubernetes (OpenShift) & MS Azure
Experience with reporting tools and concepts
Demonstrate strong communication and problem-solving skills
Demonstrate initiative and responsiveness
Experience with CMDB concepts and methodologies
Experience with Remedy and/or eSMT
Skill Set Requirements:
General Project Management and Communications Skills:
Demonstrated experience with setting up workshops with the business users. Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills
Demonstrated experience with planning and implementation of releases. Demonstrated experience with developing project plans. Experience with project change management
Experience working in communications or organizational development role
Operations Support and Service Management Skills:
Demonstrated experience with operations and service management on large IT platforms.
Extensive experience with ITIL and service management, analytics, and reporting tools. Developing service management processes for cloud based platforms & services.In-depth knowledge of SDLC and DevOps processes and tools.
Extensive Client Relationship Management experience.
Architecture, Implementation & Integration:
3+ years of experience in the development of internet/intranet applications of enterprise-wide large, medium or small size, multi platform, n-tier, multi component applications
3+ years’ of demonstrated competency and experience in implementing physical infrastructure environments and integrating IBM WebSphere Suite of technologies, Integration and API and Oracle DB
Demonstrated competency and experience with the Zachman framework Demonstrated knowledge and experience with business/information/application/ technology/security architectures with enterprise architecture
Demonstrated experience with AODA
Enterprise Security Solution & Java Application Development:
3+ years of experience in enterprise application development focused around the use of features such as APIs (REST and SOAP), microservices, SOA, ESB, Single Sign On, Identity Access Management, Omni-channel design, J2EE and J2EE security
Demonstrated experience with providing application and security architecture for complex enterprise-wide projects
Public Sector Experience:
Experience in the public sector with Enterprise Architecture Approval process (ACT / ARB) and the IT gating process would be an asset
Preferred Skills and Knowledge:
Knowledge of, and experience with the policies and procedures of the Ontario government (e.g. business case development, project approvals, and policy development) or another large, complex, unionized organization
Knowledge of, and experience with infrastructure services with large organization (e.g. Internal Infrastructure Hosting policies and Provisioning practices)
Service Management service lifecycle, event & Audit management, monitoring services
In depth knowledge of the support organization and ITSM processes adopted in OPS including standards, process and procedures.
Knowledge & Experience with Enterprise service model
Experience with Cloud Services – Kubernetes (OpenShift) & MS Azure
Experience with reporting tools and concepts
Demonstrate strong communication and problem-solving skills
Demonstrate initiative and responsiveness
Experience with CMDB concepts and methodologies
Experience with Remedy and/or eSMT
