Temporary position for 12 months As an Advisor, Member/client sales and service, you help develop and maintain business relationships with members and clients of Desjardins General Insurance. You provide customer service for the digital offer based on member/client needs. You ensure member/client satisfaction and service quality in accordance with the organization's standards and procedures. Interpersonal savvy is therefore essential. Specifically, you take calls from internal and external clients about our Alert and Ajusto programs, our insurance app and our online services (about things like technical support and help with creating a client profile). You also complete key clerical tasks related to digital services. More specifically, you will be required to : Assist members and clients, be attentive to their needs and propose personalized solutions. Establish an advisory relationship by identifying current and potential needs and supporting client retention. Advise members and clients on specialized products and services and ensure their satisfaction. Provide support for digital services to members and clients. Promote our online solutions and digital programs. Review client needs and compile and analyze data. Handle requests and follow up as needed. Help identify your unit's operational risks and opportunities for improvement. Stay on top of the latest standards, products and services in your field. What we offer Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria. What you bring to the table College diploma in a related field A minimum of one year of relevant experience Please note that other combinations of qualifications and relevant experience may be considered. Knowledge of Ajusto and Alert programs and Desjardins Insurance transactional websites (beginner level) Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with (language)-speaking partners, members and/or clients Action oriented, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Situational adaptability, Tech savvy Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Member/client sales and service (FG) Unposting Date 2025-12-9 Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first. The jobs you found aren’t the right fit? Introduce yourself: we want to know you!
