Empathetic - You are someone who is able to show understanding and relate to the customer. Outgoing - You are someone who is friendly and approachable. Patient - You are someone who regardless of situation is able to support the customer in a tactful and effective manner. Genuine - You are someone who is authentic in your interaction with customers. Motivated - You are someone who is motivated to meet targets and excited to achieve sales metrics. Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is mandatory. A flexible schedule (including evenings and weekends) An ability to build rapport with customers. An ability to navigate multiple computer systems. An ability to work in a target-driven environment. A secure area to store company and customer related information. Power outlets for both a PC and Monitor High Speed internet (10MB or greater) A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by Wi-Fi. Apple or Android phone (not Mandatory) Connect with customers from coast-to-coast. Conduct outbound calls for customer retention, sales, and services. Promote and recommend the latest products and services to customers on outbound sales queues. Manage call flows, provide first call resolution and satisfying customer expectations. Strive to understand the customer's situation and recognize the customer's needs while providing customized solutions. Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives. Meeting key performance indicators Following up with customers to ensure customer satisfaction and expanding sales opportunities. Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own. Accurately resolve customer questions with a high level of professionalism Accurately document customer interactions within the appropriate systems Communicate effectively to customers regarding account information, products, pricing, promotions, etc. Maintain a high level of competition and product knowledge. Maintain a high level of confidentiality. Other job tasks as required.
