Line of Service Advisory Industry/Sector Not Applicable Specialism Cybersecurity & Privacy Management Level Director Job Description & Summary A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats. The Client Security Officer (CSO) acts as a trusted advisor, ensuring clients’ security posture aligns with evolving threats, regulatory requirements, and business priorities. The role combines consulting experience, technical oversight, and client relationship management to deliver high-value security outcomes. The CSO role is focused on cybersecurity strategy and implementation, with strong expertise in Managed Security Services Provider (MSSP) models. Meaningful work you’ll be part of As a Senior Manager, Client Security Officer, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to: Assess client environments, identify gaps, and recommend improvements to strengthen defenses and align with cybersecurity best practices. Oversee all stages of engagement—onboarding, delivery, operations, and offboarding—ensuring structured reporting and stakeholder alignment. Monitor service quality through SLA tracking, health checks, and remediation efforts; maintain risk registers for MDR and CaaS services. Respond to inquiries, manage escalations, and ensure consistent delivery of quality across assigned accounts. Drive initiatives to enhance investigation depth, incident response timeliness, and communication protocols. Coordinate inputs from functional, technical, and product teams; ensure deliverables meet scope and client expectations. Lead end-to-end proposal development for strategic growth and high-quality submissions. Regularly review deliverables to ensure they meet scope requirements and client expectations. Maintain and update action logs for findings requiring client input or internal remediation. Conduct periodic client environment health checks to identify technical, procedural, or engagement-level gaps. Ensure consistent delivery quality across assigned clients by implementing structured reviews, aligning with client expectations, and driving continuous improvement initiatives. This includes oversight of investigation depth, incident response timeliness, escalation protocols, and communication practices to enhance service confidence and operational outcomes. Manage client feedback and escalation processes, working with delivery teams and leadership to resolve issues expediently and transparently. Coordinate inputs from functional, technical, and product teams. Ensure quality delivery as per the client success playbooks, templates, tooling and Statement of Work. Experience and skills you’ll use to solve Bachelor's or master's degree in computer science, Information Security, or a related field. Minimum of 10 years of relevant experience in cybersecurity, with a focus on management consulting with extensive client management experience. Strong understanding of MSSP delivery models and managed detection/response services. Proven experience managing diverse clients, including Quebec-based organizations, and navigating bilingual environments. Strong communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Exceptional communication and presentation skills for both technical and executive audiences. Ability to articulate complex security concepts in business terms. Familiarity with Canadian regulatory frameworks and industry-specific compliance requirements. The successful candidate requires fluency in English, in addition to French as they will be required to support or collaborate with English-speaking clients, colleagues and/or stakeholders during the course of their employment with PwC Canada PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer Why you’ll love PwC We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Azure Data Factory, Coaching and Feedback, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Influence, Innovation, Intellectual Curiosity, Learning Agility, Managed Services, Optimism {+ 20 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in. We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process. To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation. Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons. Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi. Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.
