Manager of Guest Services
Full-Time | St. John’s
The Gathering Place is looking for a strong, compassionate leader to join us as Manager of Guest Services. This role provides leadership and clinical oversight for programs supporting Guests with complex health, mental health, and social needs.
What You’ll Do
Lead and support a dedicated team providing trauma-informed, Guest-centered care
Oversees drop-in case management services and daily clinical operations
Recruit, onboard, coach, and evaluate staff
Provides ongoing clinical supervision to the Case Management team
Ensure accurate documentation in our secure database
Manage scheduling, leave approvals, and timesheets
Build strong partnerships with healthcare and community providers
Promote safety and model de-escalation techniques
Participate in the on-call leadership rotation
Support policy development and program planning
What You Bring
Bachelor’s degree in a health-related field including Social Work, Psychology or Nursing (Master’s an asset)
3–5 years of progressive leadership experience
5+ years’ experience in homelessness, housing, or mental health
Strong grounding in trauma-informed care, harm reduction, and person-centered practice
Excellent communication, judgment, and problem-solving skills
Commitment to equity, diversity, and inclusion
Clear Record of Conduct & Vulnerable Sector Check
Equivalencies will be considered.
We offer competitive compensation, a comprehensive benefits package, and flexibility within a Monday to Friday schedule, with occasional evening or weekend coverage as needed.
If you’re a steady, people-focused leader who thrives in dynamic environments and wants to make meaningful impact, we’d love to hear from you.
Closing Date: December 7, 2025
Apply today!
