We’re looking for someone dependable, detail-oriented, and comfortable working independently at night. This role combines overnight guest service with security responsibilities to help keep the resort safe, support guests with after-hours needs, and ensure financial and operational tasks are completed for the next day.
You’ll be part of a team that values integrity, clear communication, and cross-department support.
Black Rock Oceanfront Resort is located in Ucluelet on the rugged west coast of Vancouver Island. Surrounded by old-growth forest and the wild Pacific, our team welcomes guests from around the world who come to experience this exceptional place.
This role is ideal for someone who:
Is dependable, observant, and calm under pressure
Communicates clearly and respectfully
Works well with minimal supervision
Enjoys professional, friendly guest interactions
Is comfortable working overnight and outdoors in a coastal environment
Can complete walking patrols, physical tasks, and detailed administrative work
Has strong attention to detail for accounting and reporting tasks
Has some accounting knowledge (asset)
In this role, you will:
Guest Service & Night Audit
Greet and check in arriving guests
Respond to guest requests, complaints, or emergencies
Answer phones and manage reservations
Process invoices and vendor payments
Reconcile daily financial reports and ensure all EOD work is complete
Write clear and accurate reports
Schedule wake-up calls and prepare for the next day’s arrivals
Support the Management Team with tasks as required
Security & Overnight Operations
Conduct regular interior and exterior patrols of guest areas, public spaces, parking lots, and back-of-house areas
Respond to noise concerns or security-related situations
Monitor CCTV systems, alarms, and building access points
Escort guests or staff upon request
Ensure doors, windows, exits, and restricted areas are secured
Report maintenance issues such as leaks, damage, or lighting concerns
Assist with nightly lock-up procedures
Communicate with morning and evening teams for smooth handover
What you bring:
Experience in hospitality, security, or customer service (preferred)
First Aid Level 1 (preferred)
Strong communication and interpersonal skills
Ability to stay composed in high-pressure or emergency situations
Comfort with both guest-facing and back-of-house responsibilities
Physical ability to complete walking patrols
A reliable, self-motivated work ethic
Working conditions:
Overnight shifts, generally 11:00 PM to 7:00 AM
Indoor and outdoor work in a coastal environment
Uniform and training provided
What we offer:
Wage commensurate with experience
Medical, dental, and life insurance benefits after waiting period
Associate rates for hotel stays
Volunteer support opportunities
Team enrichment events
Financial support for relevant education
Low-cost on-site housing (full-time only, if available and required)
Year-round employment
Opportunities for advancement
Inclusive, respectful workplace
Black Rock Resort resides within the Yuułuʔiłʔatḥ – Ucluelet First Nation traditional territory, of whose ancestral lands we work and play.
If you’re reliable, confident, and want to support a safe and welcoming environment at night, we’d be happy to hear from you.
