Job Purpose
The Technical Solutions Manager is a hybrid role combining the strategic expertise of a Technical Account Manager with the technical depth of a Sales Engineer. This position serves as the critical bridge between our commercial teams and technical product capabilities, ensuring successful customer outcomes throughout the sales cycle and beyond.
This role is responsible for supporting the Account Management team in identifying and executing upsell opportunities by demonstrating advanced product features and value propositions to existing customers. Additionally, the Technical Solutions Manager partners with the Sales team to provide technical expertise during the sales process, ensuring prospects understand our product capabilities and integration requirements.
The ideal candidate will possess deep technical knowledge of our product architecture, APIs, and integration capabilities, while also excelling at translating complex technical concepts for non-technical stakeholders. This position requires a global mindset, as the role involves supporting customers worldwide and may include travel to customer sites and industry events.
Key Responsibilities
Sales & Account Support
Partner with Account Management team to identify upsell opportunities and demonstrate advanced product features to existing customers
Support Sales team by providing technical expertise during prospect engagements and answering complex technical questions
Conduct technical discovery sessions to understand customer requirements and architect appropriate solutions
Ensure requirements are appropriately documented and handed over accurately to delivery teams
Technical Communication & Education
Translate complex technical concepts including API functionality, integration methods, and system architecture for non-technical audiences
Educate customers on product capabilities, best practices, and implementation strategies
Create and deliver technical presentations to diverse stakeholder groups, from developers to C-level executives
Train internal sales and account management teams on product technical aspects and competitive differentiators
Product Documentation Ownership
Own and maintain all customer-facing product documentation, ensuring accuracy and clarity
Develop comprehensive integration guides, API documentation, and technical implementation resources
Create and update technical FAQs, troubleshooting guides, and best practice documentation
Establish documentation standards and quality control processes
Collaborate with Product and Engineering teams to ensure documentation reflects current product capabilities
Technical Solution Design
Provide technical guidance on API integrations, data flows, and system architectures
Collaborate with Engineering team to address complex technical requirements and custom solutions
Support customer technical teams during implementation and integration phases
Troubleshoot technical issues and coordinate resolution with appropriate internal teams
Product Feedback & Improvement
Gather and synthesize customer technical feedback and feature requests
Collaborate with Product team to influence roadmap based on customer needs
Identify common integration challenges and work with Engineering to develop solutions
Monitor competitive landscape and provide technical competitive analysis
Essential Qualifications & Experience
5+ years in technical account management, sales engineering, or solutions architecture roles
Proven technical expertise with APIs, integrations, and system architectures
Strong experience with REST APIs, webhooks, and modern integration patterns
Demonstrated ability to communicate complex technical concepts to non-technical audiences
Experience supporting both sales processes and existing customer growth initiatives
Track record of creating and maintaining technical documentation
Experience with B2B SaaS platforms and enterprise software implementations
Familiarity with cloud platforms (ideally AWS) and modern deployment architectures
Excellent presentation and demonstration skills
Strong problem-solving abilities and customer-first mindset
Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent experience)
Preferred Qualifications
Experience in telematics, mobility, AI, or IoT applications
Technical certifications in cloud platforms or relevant technologies
Experience with insurance technology or related industries
Proficiency in at least one programming language or scripting
Experience with data analytics and visualization tools
Previous experience in a global role supporting international customers
Experience with technical writing or documentation tools
