The Director, Data and Insights plays a critical role in facilitating important insights that allow Retirement Operations teams to meet and exceed financial and operational KPI targets, identify and address transient and systemic issues, and provide predictive analysis to forecast performance and ensure operational capacity. They provide thought leadership to the organization around data & analytics and actively cultivate a culture of data-driven decision-making. Position Responsibilities: Provide empathetic and results-driven leadership to a team of ~10 analysts and data engineers, fostering strong engagement and embodying Manulife’s values. Own North America Retirement Operations’ data models and visualizations (dashboards). This includes: Acting as a strategic partner with Retirement Operations leadership to understand gaps and priorities related to data and insights, and defining the data strategy and roadmap Leading a team in developing and enhancing data models and visualizations Collaborating with other data / IT stakeholders to maintain our development space, ensure rigorous governance around our models and dashboards, and operationalize mature models Playing a leading role in building new data and reporting infrastructure as part of major transformation projects, and keeping abreast of technology and ecosystem changes to update existing models and dashboards as needed Own performance metrics and operational health reporting. This includes: Overseeing KPI gathering, collaboration with leaders to distill insights from results, and preparation of best-in-class reporting for several stakeholder groups Ensuring KPI targets are current, approved and aligned with stakeholders Continuous improvement and automation of the process, coordinating and optimizing with GWAM Operations and Retirement Operations reporting Provide the VP North America Retirement Operations and their leadership team with workforce and financial analysis and forecasts, proactively identifying insights, risks and opportunities to ensure continuing operational capability while meeting financial goals. Required Qualifications: University degree (Data, Information Technology, Finance, Business or related field) Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. 5+ years of leadership experience, including leadership of significant data/reporting initiatives At least 1 year of experience with demonstrated capability in Power BI or similar data visualization tools Strong capability in financial (budget, unit costing) and workforce analysis Preferred Qualifications: Strong strategy development and oversight capability Superior stakeholder management, consultation and influencing capability Thought leader in data-driven decision making and insights, particularly for organizations undergoing transformation Creative thinker taking an end-to-end view of the operating model, functions, and key processes with the ability to identify opportunities and insights Desire to work in a complex, fast-paced and dynamic environment, with the ability to identify emerging risks, raise issues, and find resolutions that deliver the right business outcomes Project/program management skillset to ensure delivery to objectives and demonstrate business benefits Experience in SQL, Power Apps, Databricks, and Statistical Analysis preferred Experience in Retirement Operations is a strong asset When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $105,750.00 CAD - $190,350.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
