What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
What’s the position?
As part of the BI team you will:
Monitor, drive and continuously critique the performance of Operations, contributing to the delivery of a customer focused, competitive and innovative sports betting experience
Ensure the business is provided with pertinent and actionable insight to continuously improve the performance of every facet of our operational teams
Use your SQL, Tableau, and data wrangling skills to empower our stakeholders to meet our team and company goals. Experience in salesforce is a plus, but not required
Build visualizations, investigate trends and patterns, and partner with Ops to proactively solve problems using scalable and sustainable solutions
Eventually become to the go-to person for all things data for the Ops and will sometimes act as a liaison between Ops and Data Engineering
What are we looking for?
Successful candidates will:
Know more than just excel. You have experience in SQL (we use snowflake), Tableau, and data reporting. You are able to build compelling and accurate visualizations, but can also be scrappy with ad-hoc data requests. Statistical knowledge is a plus, but not required.
Experience working with Customer Operations , KYC, Verifications, RG, Customer Service, or Finance teams
Be comfortable presenting data and insights to a broad audience
Be able to juggle multiple priorities while ensuring successful completion of all initiatives, supported by strong planning, organizational, documentation and project management skills. They will also be expected to manage stakeholder relationships
Have a Bachelor’s Degree (or equivalent) in a quantitative area, e.g. Statistics, Mathematics, Economics
2+ years of experience in a BI Analyst role or equivalent in the iGaming space
Experience working with salesforce not required, but preferred
Have strong interest in gaming, sports, and data analysis
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
Competitive pay and benefits
Flexible vacation allowance
Flexible work from home or office hours
Startup culture backed by a secure, global brand
Opportunity to design promotions enjoyed by millions as part of a passionate team
Roster of Uniques
We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)
