MINIMUM QUALIFICATIONS:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or
equivalent practical experience.
- 9 years of experience in technical support, professional services, software
development, or product operations management.
- 9 years of experience reading or debugging code (e.g., in one or more of the
following: Java, C, C++, Python, Shell, Perl, JavaScript).
PREFERRED QUALIFICATIONS:
-
Experience administering and querying data in distributed, columnar or
analytic oriented databases or distributed data processing frameworks.
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Experience with open source distributed storage and processing utilities in
the Apache Hadoop family or workflow orchestration products.
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Experience in data analytics, warehousing, ETL development, data science or
other Big Data applications.
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Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.).
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Understanding of networking fundamentals (TCP/IP, Routing, VPNs, VLANs,
Peering, Load Balancing, etc.), and system/network administrator level
knowledge of Linux/Unix or operating systems.
-
Excellent troubleshooting, attention to detail, and communication skills in a
fluid setting.
ABOUT THE JOB:
The Google Cloud Platform team helps customers transform and build what's next
for their business — all with technology built in the cloud. Our products are
developed for security, reliability and scalability, running the full stack from
infrastructure to applications to devices and hardware. Our teams are dedicated
to helping our customers — developers, small and large businesses, educational
institutions and government agencies — see the benefits of our technology come
to life. As part of an entrepreneurial team in this rapidly growing business,
you will play a key role in understanding the needs of our customers and help
shape the future of businesses of all sizes use technology to connect with
customers, employees and partners.
As Technical Solutions Developersyou will own our key customer issues in
addition to providing level two support to our other support teams. You will be
a part of a global team that provides 24x7 support to help customers seamlessly
make the switch to Google Cloud.
In this role, you will troubleshoot technical problems for customers with a mix
of debugging, networking, system administration, updating documentation, and
when needed, coding/scripting. You will make our products easier to adopt and
use by making improvements to the product, tools, processes and documentation.
Our Technical Solutions team is driven by customers and you will help drive the
success of Google Cloud by understanding and advocating for our customers
issues.
Google Cloud accelerates every organization’s ability to digitally transform its
business and industry. We deliver enterprise-grade solutions that leverage
Google’s cutting-edge technology, and tools that help developers build more
sustainably. Customers in more than 200 countries and territories turn to Google
Cloud as their trusted partner to enable growth and solve their most critical
business problems.
RESPONSIBILITIES:
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Manage customer issues through effective diagnosis, resolution, or
implementation of new investigation tools to increase productivity for
customer issues on Google Cloud Platform products.
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Understand Google's product technology and architectures by troubleshooting,
reproducing, determining the root cause for customer reported issues, and
building tools for faster diagnosis.
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Act as a consultant and subject matter expert for internal stakeholders in
engineering, sales, and customer organizations to resolve technical
deployment obstacles and improve Google Cloud.
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Understand customer issues and advocate for their needs with cross-functional
teams, including product and engineering teams to find ways to improve the
product and drive quality production.
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Work as part of a team of developers/consultants that globally ensure 24-hour
customer support. This will include a need to sometimes work non-standard
work hours or shifts.
