The vision for Alexa is to be the world’s best personal assistant. Such an
assistant will play a vital role in managing the communication lives of
customers, from drafting communications to coordinating with people on behalf of
customers. At Alexa Connections, we’re leveraging Generative AI to bring this
assistant to life.
If you’re passionate about building magical experiences for customers, while
solving hard, complex technical problems, then this role is for you. You will
operate at the intersection of large language models, real time communications,
voice and graphical user interfaces, and mixed reality, to deliver delightful
features for end customers.
Come join us to invent the future of how millions of customers will communicate
with and through their virtual AI assistants.
Key job responsibilities
As a Senior Product Manager - Technical in Alexa Connections, you will be
responsible for building messaging experiences, where Alexa acts as an agent to
get things done for customers. This role is cross-functional — you will work
closely with engineering, science, design, business intelligence, operations,
finance and executive teams to bring features to market and develop and grow
business opportunities for Amazon. A successful candidate will be highly
analytical, able to work effectively in a matrix organization, and adept at
synthesizing a variety of technologies and capabilities into high quality,
simple products and applications that customers love.
A day in the life
Given the scope and high level of ownership that product managers have in Alexa,
rarely are two days the same. You are a business owner, customer-facing
representative for the service, and the point person for partner teams.
On a weekly basis, you will be working with customers to learn about the
problems they are trying to solve, analyzing service and business metrics,
writing PRFAQs, BRDs, and naming documents, iterating on product decisions with
the Science and Engineering team, working with partners in solution
architecture, legal, documentation, etc., thinking big to envision what is next,
and exhibiting learn and be curious for different technologies, growth
strategies, and market trends.
On a daily basis, you'll have a chance to work with everyone who makes products
at Alexa successful, including senior leadership, engineers, business and sales
experts, marketing, advocates, data scientists, content writers, and more. You
will meet with customers to understand our core strengths and weaknesses. You
will synthesize that feedback and other industry knowledge, with business and
service data, to create strategies and test hypotheses. People will look to you
on a regular basis to solve problems and connect them with specialists. To
develop that expertise, you'll constantly be looking to learn by reaching out to
other experts within the company and in the larger tech community, using your
own product by developing samples, demos, side-projects, and through mentorship,
both as a mentor and mentee. Our customers are developers and technical decision
makers, so you will be using code, technical documentation, and architecture
diagrams to understand problems and communicate solutions. Basic Qualifications:
- Bachelor's degree
- 5+ years of product or program management, product marketing, business
development or technology experience
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions
and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers
and stakeholders during executive-level prioritization and planning Preferred
Qualifications: - Experience in using analytical tools, such as Tableau,
Qlikview, QuickSight
- Experience in building and driving adoption of new tools
- Experience with communication-related B2C products
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
The base salary for this position ranges from $128,100/year up to $214,000/year.
Salary is based on a number of factors and may vary depending on job-related
knowledge, skills, and experience. Amazon is a total compensation company.
Dependent on the position offered, equity, sign-on payments, and other forms of
compensation may be provided as part of a total compensation package, in
addition to a full range of medical, financial, and/or other benefits.
Applicants should apply via our internal or external career site.
