The Administrator is accountable for optimum resident services in accordance with quality management, legislative requirements and the organization standards within their home location. Reporting to the Regional Director, the Administrator has the responsibility for the operations of the home and ensures compliance with MLTC and RHRA standards and practises.
We currently have an opportunity for a Part-Time Administrator to take the lead at our Greenwood Court location in Stratford, Ontario.
As a valued member of the team, the Administrator demonstrates a commitment to the quality of resident care by providing services in accordance with the organization’s vision, mission, and values.
RESPONSIBILITIES:
• Direct management of all department managers; indirect management of all team members in the facility.
• Under the leadership of the Regional Director, plans, co-ordinates, directs and monitors the effectiveness of all operational activities of the Home.
• Responsible for adherence to budgets and alignment with long-term strategic fiscal plans., Responsible for ongoing focus of quality of care and services, as well as an efficient system for the admission and discharge of residents through effective liaison with appropriate contacts and resources.
• Build relationships and maintain effective communications with representatives from the Ministry, Unions (if applicable) and other agencies and organizations as deemed appropriate.
• Understands and interprets all components of related legislation for team members, residents and families.
• Ensure compliance with relevant legislation including but not limited to: Ministry Acts, regulations, policies and procedures, directives, & collective agreements if applicable
• Ensure risk management activities take place to reduce and control potential or actual risks to the safety, security and health of all individuals, and to the safety and security of the Home.
• Direct the implementation and co-ordination of policies and programs covering employment, orientation, training, compensation, organizational development, health and safety, benefits and performance management.
• Ensure the maintenance of appropriate programs for orientation and in-service education.
• Foster effective interpersonal relationships between residents, families and other interdisciplinary health team members.
• Ensure the maintenance of an appropriate system of performance appraisals.
• Ensure positive union-management relations by managing disputes & grievances and assisting in contract negotiations (if applicable).
• Work with Human Resources, Payroll and Benefits on management of WSIB claims and minimize negative impact to NEER statements as well as collaborate on Return to Work process and/or arranges modified work programs for department team members.
• Maintain an organized system of records management, which includes the components of collection, access, storage, retention and destruction of records, financial, and trust accounts.
• Delegates responsibility to senior team members based on clearly defined lines of authority and communication.
• Provides leadership and direction to ensure all aspects of Quality Improvement Program are carried out as scheduled (Quality Management plan, corporate indicators, monthly QI schedules, currency of policy & procedure manuals).
• Ensures that all correspondence and bulletins are written in a professional manner.
• Provides oversight for the development & monitoring of the various functions and activities of all accreditation teams within the home.
• Ensures that all organization standing committees are functioning with a terms of reference that outlines their function and area of responsibility.
• Establishes clear goal setting with individual managers and outlines expected outcomes and time frames against which the manager will be evaluated.
• Promotes the value of Satisfaction surveys sent out by the organization and implements initiatives to encourage maximum participation.
• Responsible for maintaining annual operating budgets.
• Ensures that measures are taken to facilitate optimal occupancy and occupancy numbers.
• Ensures communications meet corporate standards and promote a positive resident experience.
• Acts in a leadership capacity to ensure that all team members within the home foster positive customer service with residents and families in their day to day work.
• Responds promptly to concerns of residents and family members, mediating a satisfactory response to concerns and implements action plans to avoid reoccurrence of similar issues.
• Collects satisfaction feedback, creates quality action plans and implements initiatives to drive improvement.
• Participates in the development of community partnerships with health service providers, OH&H/discharge planners, and other community agencies.
• Seeks opportunities to ensure a participative working relationship within Ontario Health at Home (OH&H).
• Ensures the implementation of a complete quality and risk management program in alignment with corporate strategic plan.
• Ensures that all risk areas identified are addressed in a timely manner and according to corporate policy and applicable legislation.
• Acts in a leadership capacity to foster good working relationships with relevant persons within the Ministry of Health.
• Maintains effective liaison with consultants and physicians.
• Ensures that systems and processes are in place to achieve and sustain compliance in all areas.
• Work in accordance with the organization’s Health and Safety Policies and Procedures and in compliance with the Occupational Health and Safety Act.
• Perform other duties as required.
QUALIFICATIONS:
• Possess the qualifications to be an Administrator in the Province of Ontario.
• 3 years’ experience in a management or leadership role.
• Experience in Long Term care preferred.
• Sound knowledge of Fixing Long Term Care Homes Act 2021, Ontario Regulations 246/22 Effective planning and leadership skills required for managing the nursing department in areas such as staffing, problem solving, decision making, budgets, etc.
• Must possess excellent supervisory and leadership abilities in the areas of human resources, finance, labour relations, marketing and department coordination.
• Must demonstrate a strong working knowledge of the Internet and MS Office, specifically Excel and Word.
• Effective verbal and written English communication skills required.
EDUCATION:
• Post-secondary degree from a program or a post-secondary diploma in health, social services or related program is strongly preferred.
• Successful completion or enrollment in a program in long-term care home administration or management that is a minimum of 100 hours in duration of instruction time.
WORKING CONDITIONS:
• Providing full care to male and female residents of all ethnic and cultural backgrounds, including but not limited to, personal hygiene;
• Some disruption of lifestyle resulting from extra hours spent dealing with prospective clients, attending meetings and dealing with residents and families and responding to emergencies;
• Stress resulting from constant interruptions, managing within legislative, budgetary and time constraints on a consistent basis and dealing with people who are under emotional pressure;
• Combination of natural light and fluorescent lighting;
• Sitting for meetings and computer work often;
• Crouching, kneeling, stooping/bending for short periods of time;
• Walking and climbing stairs frequently;
• Exposure to bio medical waste;
• Engagement and/or exposure to various therapy programs focused on providing residents with the highest quality of life in our Homes including but not limited to pet therapy, spiritual events and musical therapy.
Tri-County Mennonite Homes does not require COVID-19 vaccination as a part of the onboarding process, however TCMH continues to strongly recommend 'up-to-date' COVID-19 vaccinations.
Tri-County Mennonite Homes is a leader in providing services to seniors and adults with developmental disabilities. With dedicated staff and volunteers, we operate three divisions: Greenwood Court in Stratford, Nithview Community in New Hamburg, and Aldaview Services in New Hamburg. Our mission is 'Making Every Day Matter'.
Tri-County Mennonite Homes is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with our Human Resources Consultant.
