Closing Date (MM/DD/YYYY): 12/11/2025 Worker Type: Permanent Language(s) Required: English Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position) : $61,370 - $83,030 Be part of a team that empowers Canadian producers to succeed! As a Product Training & Support Analyst, you’ll be the go-to expert helping customers unlock the full potential of FCC’s farm management software, AgExpert. You’ll play a critical role in delivering exceptional customer experiences, directly impacting how farmers manage their businesses. This position offers variety – supporting inbound calls, resolving system challenges, and contributing to customer onboarding and training initiatives. If you’re a problem-solver with strong communication skills, comfortable with technology, and have a passion for agriculture, this is your chance to join a collaborative team that values customer service and continuous learning. What you’ll do: Serve as the first point of contact for AgExpert customers via inbound calls, providing timely and professional support to resolve issues and assist with account-related inquiries Provide practical and technical support as you guide customers through the benefits and functionality of AgExpert’s farm management products Onboard new customers through guided calls and provide training on AgExpert products Promote and direct customers to AgExpert’s online community and support materials, and contribute to online learning resource development Troubleshoot technical issues, diagnose problems, collaborate with development teams to resolve system bugs and recommend improvements to the software as needed Log and manage incidents, ensuring prompt resolution and customer satisfaction Collaborate with internal teams to ensure seamless customer experience What we’re looking for: Customer-focused professional committed to making every interaction a positive experience, delivering high-quality, friendly service and building trust with customers Confident communicator with the ability to actively listen, empathize and provide clear, professional responses to customer inquiries A technical thinker and quick learner with the ability to break down complicated concepts into easy-to-understand steps that guide and encourage users Solutions-oriented problem-solver with keen attention to detail and the ability to resolve issues efficiently while maintaining a positive customer experience Adaptable and resilient contributor who performs effectively in fast-paced environments, managing multiple priorities with confidence What you’ll need: A bachelor’s degree in agriculture or business and at least two years of related experience in agriculture, lending, loan accounting or customer service (or an equivalent combination of education and experience) Comfort with technology and proficiency in using call centre systems, CRM tools, Windows applications and digital platforms A major in accounting or an accounting certificate is an asset Bilingualism (French and English) is an asset You belong here At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives. We encourage qualified applicants to apply, including members of these four employment equity groups: • Indigenous Peoples • Members of visible minority groups • Persons with disabilities • Women Accessibility and accommodations To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions. At FCC, we’re passionate about creating an inclusive, equitable and accessible workplace. Our team is made stronger by a range of backgrounds, abilities, strengths, and perspectives – and we’re committed to continuously improving so that we develop a workforce that reflects the communities where we live and work. Accommodations are available on request for individuals with disabilities during each stage of the recruitment process. To request an accommodation, kindly send an email to TalentSupplyRecherch@fcc-fac.ca. All information received in relations to accommodation will be kept confidential. We value language diversity, and adhere to Canada’s Official Languages Act. We encourage you to apply in English or French, whichever is your language of choice. Bilingualism (English and French) is important and is always considered an asset. Proud to be 100% invested in agriculture and food. Looking for a career with purpose? Bring your skills, enthusiasm and your true self to FCC. Providing financing, software and knowledge to the industry that feeds the world takes the talents of many — and with so many interesting areas to work in, you never know where your career will take you. Areas we hire for: IT Marketing Lending and Operations HR Finance Governance We’ve got you From a flexible work environment, competitive salary and benefits to a culture built on trust, support and growth, FCC offers an exceptional employee experience that brings out your best. What we do FCC is a financially self-sustaining federal Crown corporation with over 100 offices across Canada, and our corporate office in Regina, Saskatchewan. We lend money and provide other services to primary producers, agri-food operations and agribusinesses that provide inputs or add value to agriculture. Questions? To learn more about the recruitment process or your application, contact us at TalentSupplyRecherch@fcc-fac.ca.
