Permanent Full Time
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The Client Service Assistant is responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP, and Investment Only. The Client Service Assistant will also be responsible for ensuring payments are received and applied to GPAS, and that payments are balanced and prepared for the end of day Bank deposit. The Client Service Assistant will also be expected to provide high quality client service to internal business partners. You will work closely with Group Retirement Services Customer Service Specialists to assist them in their day-to-day administration.
What you will do:
Cash Handling
Ensure payments are processed accurately and efficiently
Ensure funds are prepped and ready for deposit by days end
Ensure inquires are dealt with in a timely and appropriate manner
Provide high quality customer service
Maintain tight deadlines
What you will bring:
Ability to work in office with a start time of 8:00AM Eastern
Customer Service Skills
Microsoft Office skills are required
Basic cash handling experience
Strong mathematical skills
Knowledge of basic accounting practices are an asset
Strong numeric keyboarding skills demonstrating high levels of speed and accuracy
Strong focus on quality, accuracy and timeliness to meet daily deadlines
Demonstrated problem solving skills
Team player with the ability to work independently
Ability to thrive in a fast-paced environment
Strong multi-tasking organization and prioritization skills
Flexibility to work overtime occasionally if required
Familiarity with GPAS would be an asset
Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website
The base salary for this position is between $36,100.00 - $48,800.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
LI-Hybrid
